New Chapters Moving Review 2026 (Jacksonville, FL)
Fact Checked by:
Positive
Reviews
97%
across 232 reviews
moveBuddha
Score
4.2/5
based on moveBuddha methodology
FMCSA
Status
Active
New Chapters Moving is a 4.2/5-rated Florida full-service mover. New Chapters Moving earns 97% positive reviews across 232 verified customer reviews. The company holds active FMCSA registration and operates 2 trucks. All ratings reflect moveBuddha's independent analysis.
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New Chapters Moving at a glance
- Scale: 2 trucks operating across Florida
- Industry experience: 4.14/5
- Customer service: 4.14/5
- Review quality: 4.5/5
- Quote accuracy: 3.96/5
New Chapters Moving's services
- Full-service moving
- Packing & Unpacking
- Local (intrastate) moving
- Piano moving: A specialty offered by 68% of Jacksonville movers (71% nationally)
What this New Chapters Moving review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Helpful movers
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Company stats
Read full reviewIndustry experience 4.1
Companies with more years in business often outperform newer competitors. New Chapters Moving has been in business for many years, demonstrating strong staying power in a competitive industry with services like intrastate moving and office moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. New Chapters Moving has about 97% positive reviews across roughly 232 total reviews, with an average Yelp rating of 3.9.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from New Chapters Moving.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. New Chapters Moving emphasizes clear communication, careful handling.
Recent reviews
"We recently used New Chapters Moving for our move, and they did an outstanding job! From start to finish, the team was professional, efficient, and incredibly careful with our belongings. They arrived on time, worked quickly without cutting corners."
"My movers Brandon and Everett were outstanding! They were super professional, timely, and efficient! They moved my items with care and offered great communication. Hands down, the most smooth and seamless move I’ve ever had!"
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What do customers say about New Chapters Moving?
New Chapters Moving pulls in 97% positive reviews out of 232 verified ratings from multiple platforms, 2% negative, and 0% neutral.
What customers like most about New Chapters Moving
- Efficient service: Many customers praise New Chapters Moving for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the New Chapters Moving's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to New Chapters Moving's attention to detail.
- Quick moving process: The team at New Chapters Moving often gets the job done faster than expected, saving clients time.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about New Chapters Moving
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
Positive New Chapters Moving Reviews
Kim Carranza, Google
"We recently used New Chapters Moving for our move, and they did an outstanding job! From start to finish, the team was professional, efficient, and incredibly careful with our belongings. They arrived on time, worked quickly without cutting corners."
Elisabeth, Google
"My movers Brandon and Everett were outstanding! They were super professional, timely, and efficient! They moved my items with care and offered great communication. Hands down, the most smooth and seamless move I’ve ever had!"
Willie Anderson, Google
"I had an excellent experience with New Chapters Moving company, and David and Brandon did a wonderful job. They were very professional and courteous. They handled all of our items with tender care, we will use this company again in the future."
Negative New Chapters Moving Reviews
Crystal W., Yelp
"The initial set up went really smoothly, however when the day came they were 4 hours late. Every 30 minutes or so I would get a message saying they were only 15 minutes away. They were supposed to be at our apartment at 9:30 and they finally showed up after 1."
"We had numerous issues with the way our furniture and personal effects were handled. Broken glass shelving, electronics that were disassembled and lost equipment. The electronics to the bed were destroyed...All in all about a 2k worth of damage."
"1 hour late, Gorgo & Cvhick, came w/ Little to no English. They refused my request for identification, proof of license and insurance. Lazy, young, careless, clumsy & no respect for my property. Stayed on the phone for 25% of the time here."
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Is New Chapters Moving licensed & insured?
Yes. New Chapters Moving is FMCSA-registered and active, operating under the legal name NEW CHAPTERS MOVING COMPANY LLC. The company runs 2 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 06/22/2026 |
| Fleet size | 2 power units | 06/22/2026 |
Individuals and companies engaging in for-profit local and intrastate moving within the Sunshine State must register each year with the Department of Agriculture and Consumer Services – Division of Consumer Services. You can verify New Chapters Moving's active status on the Florida licensed movers database.
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How moveBuddha rated New Chapters Moving
New Chapters Moving earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. That's below the 4.3/5 average among Jacksonville movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | New Chapters Moving | What it measures |
|---|---|---|
| Industry experience | 4.14/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3.5/5 | Market presence & industry recognition |
Our summary of New Chapters Moving
Rave reviews make New Chapters Moving stand out in the industry, with 232 customer comments analyzed—an impressive 97.4% express satisfaction. Customers praise their efficient service, friendly and professional staff, careful handling of belongings, speedy moves, and helpful crews. Pricing is seen as reasonable and many mention stress-free, smooth experiences. A small group report negatives, most often tied to delays, damaged goods, or less friendly interactions. Despite these issues, the company's track record for promptness and professionalism sets them apart from typical moving firms, especially in competitive markets where missed schedules and broken items are common. The overwhelmingly positive feedback shows New Chapters Moving delivers above expectations for reliability and quality.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does New Chapters Moving cost?
New Chapters Moving does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Florida moving costs across all home sizes and service types, see our Florida moving cost guide.
Estimated for a typical 2-3 bedroom Florida move
$962 – $2,194
How does New Chapters Moving compare to other Jacksonville movers?
New Chapters Moving ranks alongside the top full-service movers in Jacksonville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Jacksonville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
89% | B | ||
|
4.52 |
84% | A+ | ||
|
4.52 |
97% | A+ | ||
|
4.52 |
81% | F | ||
|
4.48 |
85% | A | ||
|
4.36 |
97% | N/A | ||
|
4.48 |
94% | B- | ||
|
4.44 |
98% | A+ | ||
|
4.42 |
85% | A | ||
|
4.48 |
47% | C+ |
How New Chapters Moving's ratings compare to other Jacksonville movers
New Chapters Moving earns a higher-than-average Yelp rating (3.9/5) across the 28 movers analyzed in Jacksonville, which carry an average Yelp rating of 3.1/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| New Chapters Moving | 3.9/5 | -- |
| Jacksonville movers | 3.1/5 | 28 movers |
| Florida movers | 3.2/5 | 229 movers |
Final verdict: New Chapters Moving
New Chapters Moving earns a 4.2/5 moveBuddha score, backed by 97% positive customer reviews across 232 verified reviews. New Chapters Moving has built a reputation for efficient service and professional and polite staff, making it worth a look for your Florida move.
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about New Chapters Moving
How do I choose the right Jacksonville moving company?
To pick the best Jacksonville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Does New Chapters Moving offer piano moving?
Yes, New Chapters Moving offers piano moving. That's a specialty only 68% of Jacksonville movers provide, compared to 71% nationally.
Is New Chapters Moving a legitimate, licensed mover?
Yes, New Chapters Moving is FMCSA-registered and active, operating 2 trucks. You can verify their licensing status on the Florida state regulator database.
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