Flex Moving & Storage Review
Fact Checked by:
Positive Reviews
89%
across 113 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
4
founded 2022
FMCSA Status
Active
Flex Moving & Storage is a 4.6/5-rated Florida moveBuddha-partnered mover, operating since 2022 (4 years in business). Flex Moving & Storage earns 89% positive reviews across 113 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Flex Moving & Storage at a glance
- Track record: 4 years in business with 89% positive customer reviews across 113 verified reviews.
- Scale: 3 trucks operating across Florida
- Industry experience: 4.42/5
- Customer service: 5/5
- Review quality: 4.66/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 4.4
Companies with more years in business often outperform newer competitors. Flex Moving & Storage has been in business for 4 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and estate moving.
Review quality 4.6
Customer reviews are the clearest window into a mover’s reputation. Flex Moving & Storage has about 89% positive reviews across roughly 113 total reviews, with an average Yelp rating of 2.6.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Flex Moving & Storage. Discounts may be available for groups like military, seniors.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Flex Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"Derus and Ian arrived on time, were very respectful, and packed all items with great care. Ian was honest when he found money in a container. Outstanding professionalism and integrity! Highly recommend their services."
"Larry and Ian did our move this morning. They were very professional, friendly and quick. Communication was great, and they took care with our fragile items. Customer service was excellent throughout."
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What do customers say about Flex Moving & Storage?
Across 113 verified customer reviews from multiple platforms, 89% are positive, 11% are negative, and 0% are neutral.
What customers like most about Flex Moving & Storage
- Professional and polite staff: Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Flex Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Flex Moving & Storage's attention to detail.
- Quick moving process: The team at Flex Moving & Storage often gets the job done faster than expected, saving clients time.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Flex Moving & Storage.
Most common complaints about Flex Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Flex Moving & Storage clients.
- Lack of communication: Poor or inconsistent updates from Flex Moving & Storage left some customers feeling in the dark.
Positive Flex Moving & Storage Reviews
MB, Google
"Derus and Ian arrived on time, were very respectful, and packed all items with great care. Ian was honest when he found money in a container. Outstanding professionalism and integrity! Highly recommend their services."
Theresa Jordan, Google
"Larry and Ian did our move this morning. They were very professional, friendly and quick. Communication was great, and they took care with our fragile items. Customer service was excellent throughout."
Sabrina Rodriguez de Conte, Google
"Tay, John, and Derus were amazing and so helpful. Punctual and no damage to house or belongings. Would hire again."
Negative Flex Moving & Storage Reviews
Margge E., Yelp
"If I could leave zero stars I would. They damaged furniture and walls, mishandled fragile items, and offered only $335 for significant damage. Claims handling was unhelpful and insurance options were never offered. Avoid this business."
Yelp
"They cost my dad $8k+ in damages, charged $1600+ more than quoted, abandoned items, and have avoided calls for over a month. None of the issues are resolved—unprofessional and dishonest."
Josh M., Yelp
"Advertised budget rates, fees increased 5-6x, no security, ignored emails, lost high-value property, no disposal or security notice. Forced to file police and civil complaints. Cannot recommend."
Is Flex Moving & Storage licensed & insured?
Yes. Flex Moving & Storage holds active FMCSA registration under the legal name FLEX MOVING INC. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/12/2026 |
| Fleet size | 3 power units | 04/12/2026 |
| FMCSA inspections | 0 total inspections | 04/12/2026 |
Individuals and companies engaging in for-profit local and intrastate moving within the Sunshine State must register each year with the Department of Agriculture and Consumer Services – Division of Consumer Services. You can verify Flex Moving & Storage's active status on the Florida licensed movers database.
Flex Moving & Storage locations
Flex Moving & Storage has 28 locations:
- Flex Moving & Storage (headquarters)
- Durham
- Los Angeles
- Tampa
- Miami
- San Diego
- West Palm Beach
- Tucson
- Atlanta
- Fontana
- Boston
- Washington DC
- Washington DC
- East Nassau
- Philadelphia
- Nashville
- Salt Lake City
- Austin
- Dallas
- San Antonio
- Houston
- Arlington
- Phoenix
- Orlando
- St. Petersburg
- Detroit
- Minneapolis
- Charlotte
How moveBuddha rated Flex Moving & Storage
Flex Moving & Storage earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Flex Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.42/5 | Years in operation, fleet size & locations |
| Review quality | 4.66/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Flex Moving & Storage
Flex Moving & Storage receives glowing feedback for its polite, professional staff and efficient service, setting it apart from other companies. Most clients appreciate quick moves, careful handling, and approachable crews who communicate well and make the process easy. The company stands out for reliability and friendly support—qualities not always found in movers. Feedback highlights that belongings usually arrive undamaged, staff are punctual, and rates are affordable compared to competitors. Some customers even call out specific team members for exceptional integrity and helpfulness. On the downside, a small group of clients point out serious problems including damaged items, hidden or unexpected charges, and difficulty reaching support for resolutions. There are concerns about claims for property damage being handled poorly, and in rare cases, clients report belongings being lost or disposed of without proper notice. Despite these significant complaints, with 89% of the feedback being positive, Flex Moving & Storage maintains a strong reputation, outperforming many companies in customer service and care.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Florida moving costs across all home sizes and service types, see our Florida moving cost guide.
How does Flex Moving & Storage compare to other Jacksonville movers?
Flex Moving & Storage ranks alongside the top full-service movers in Jacksonville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Jacksonville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
84% | A+ | ||
|
4.56 |
97% | A+ | ||
|
4.5 |
81% | F | ||
|
4.6 |
89% | B | ||
|
4.48 |
85% | A | ||
|
4.48 |
98% | A+ | ||
|
4.36 |
85% | A | ||
|
4.44 |
94% | B- | ||
|
4.34 |
97% | N/A | ||
|
4.28 |
74% | N/A |
How Flex Moving & Storage's ratings compare to other Jacksonville movers
Flex Moving & Storage's Yelp rating (2.6/5) is in line with the average across the 29 movers analyzed in Jacksonville, which carry an average Yelp rating of 3.1/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Flex Moving & Storage | 2.6/5 | -- |
| Jacksonville movers | 3.1/5 | 29 movers |
| Florida movers | 3.2/5 | 227 movers |
Final verdict: Flex Moving & Storage
Flex Moving & Storage earns a 4.6/5 moveBuddha score with 89% positive customer reviews across 113 verified reviews. With 4 years in business and 3 trucks operating across Florida, Flex Moving & Storage is a solid option to consider for Florida moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Flex Moving & Storage
Is Flex Moving & Storage a legitimate, licensed mover?
Yes. Flex Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Florida state regulator database.
How does Flex Moving & Storage's review score compare to other Florida movers?
Flex Moving & Storage earns 89% positive customer reviews across 113 verified customer reviews. Its composite moveBuddha score is 4.6/5.
Why is Flex Moving & Storage's Yelp rating lower than other sources?
Flex Moving & Storage's 2.6/5 Yelp rating across 52 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Flex Moving & Storage offer?
Flex Moving & Storage is a moveBuddha-partnered mover operating in Florida. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Flex Moving & Storage require a deposit?
Deposit requirements for Flex Moving & Storage depend on the type and timing of your move. Most Florida full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Flex Moving & Storage been in business?
Flex Moving & Storage has been in business for 4 years, founded in 2022. The company holds active FMCSA registration.
How do I choose the right Jacksonville moving company?
To pick the best Jacksonville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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