Flex Moving & Storage Review
Fact Checked by:
Positive Reviews
85%
across 496 reviews
moveBuddha Score
3.4/5
based on moveBuddha methodology
FMCSA Status
Active
Flex Moving & Storage is a 3.4/5-rated Massachusetts full-service mover. Flex Moving & Storage earns 85% positive reviews across 496 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Flex Moving & Storage at a glance
- Scale: 3 trucks operating across Massachusetts
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Knowledgeable staff
Variety of services
Helpful movers
Good communication
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Flex Moving & Storage has been in business for many years, demonstrating strong staying power in a competitive industry with services like labor-only moving and estate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Flex Moving & Storage has about 85% positive reviews across roughly 496 total reviews.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Flex Moving & Storage. Discounts may be available for groups like military, seniors.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Flex Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"The staff is very professional, knowledgeable and extremely helpful especially Pamela. I highly recommend this place to anyone looking for tiles and help with their projects."
"A huge variety of tiles and more. Great customer service. All the employees I interacted with were very friendly. Roberto was very dedicated and knowledgeable. Love the store and will definitely go back once I start a new project."
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What do customers say about Flex Moving & Storage?
Across 496 verified customer reviews from multiple platforms, 85% are positive, 12% are negative, and 3% are neutral.
What customers like most about Flex Moving & Storage
- Professional and polite staff: Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Knowledgeable staff: Several reviewers pointed out that Flex Moving & Storage's crew answered questions confidently and provided useful advice.
- Variety of services: Customers liked having access to packing, storage, and specialty item handling all in one place with Flex Moving & Storage.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Good communication: Reviewers frequently mention clear, consistent updates from Flex Moving & Storage throughout the moving process.
Most common complaints about Flex Moving & Storage
- Lack of communication: Poor or inconsistent updates from Flex Moving & Storage left some customers feeling in the dark.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Sample positive reviews
NEWS Public Relations, Google
"The staff is very professional, knowledgeable and extremely helpful especially Pamela. I highly recommend this place to anyone looking for tiles and help with their projects."
Claudia Tavares, Google
"A huge variety of tiles and more. Great customer service. All the employees I interacted with were very friendly. Roberto was very dedicated and knowledgeable. Love the store and will definitely go back once I start a new project."
Pooja Mehta, Google
"We were wowed by our designer Tina. She made the process so seamless and fast. She also gave us excellent professional design tips about bathrooms that saved us $$$. Their prices and service can’t be beat!"
Sample negative reviews
Ryan Porter, Google
"If I could give them 0 stars I would. My order arrived damaged, driver asked me to help unload, pieces fell and hit me. 30% of flooring was damaged. They NEVER answer the phone. No resolution after 2 weeks."
Emily Rose, Google
"Started out great in the design center, but after ordering we kept getting delayed. Two months later we were calling and calling with no answer as to where our tile was. Delivery on the order is a jumbled mess."
Ann C, Google
"Absolutely terrible experience. I tried to return a purchase and was met with confusion and unprofessionalism. Customer service was rude and unhelpful. They just kept blaming their system. Extremely disappointed and won’t be shopping here again."
Sample neutral reviews
Jeremy Krantz, Google
"Laurentia from the design department is absolutely stellar. Super friendly, knowledgeable and gets it done. Store's selection and pricing is good, but order pickup staff isn't super professional. Staff never picks up the phone."
Chris Karl, Google
"Good service inside. Waited nearly 2 hours at customer pickup area to receive my order."
Peter Barrows, Google
"Front end staff needs way more customer service training-still. All other aspects are very good."
Is Flex Moving & Storage licensed & insured?
Yes. Flex Moving & Storage holds active FMCSA registration under the legal name FLEX MOVING INC. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/06/2026 |
| Fleet size | 3 power units | 04/06/2026 |
| FMCSA inspections | 0 total inspections | 04/06/2026 |
Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each. You can verify Flex Moving & Storage's active status on the Massachusetts licensed movers database.
Flex Moving & Storage locations
Flex Moving & Storage has 28 locations:
- Flex Moving & Storage (headquarters)
- Durham
- Jacksonville
- Tampa
- San Diego
- Miami
- West Palm Beach
- Tucson
- Atlanta
- Los Angeles
- Fontana
- Washington DC
- Washington DC
- East Nassau
- Philadelphia
- Nashville
- Salt Lake City
- Austin
- Dallas
- Houston
- San Antonio
- Arlington
- Phoenix
- Orlando
- St. Petersburg
- Detroit
- Minneapolis
- Charlotte
How moveBuddha rated Flex Moving & Storage
Flex Moving & Storage earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Flex Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Flex Moving & Storage
Customers rave about Flex Moving & Storage’s knowledgeable, professional, and friendly staff, with 85% of feedback being positive out of 496 reviews. Shoppers highlight the team’s expertise, helpfulness, and the wide range of services and products available. Many mention smooth communication and staff going above and beyond to assist with projects, making the process easy and enjoyable. On the downside, 11.5% of feedback points to issues with communication, such as unanswered calls, delayed responses, and occasional rude or unhelpful interactions. Some also report delays in order fulfillment and delivery. Compared to similar companies, Flex Moving & Storage stands out for its staff’s expertise and service variety, but could improve by addressing communication gaps and ensuring consistent professionalism throughout the customer experience.
Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Flex Moving & Storage compare to other Boston movers?
Flex Moving & Storage ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.62 |
87% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.64 |
99% | A+ | ||
|
4.52 |
91% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
98% | A+ | ||
|
4.52 |
100% | A+ |
Final verdict: Flex Moving & Storage
Flex Moving & Storage earns a 3.4/5 moveBuddha score with 85% positive customer reviews across 496 verified reviews.
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Flex Moving & Storage
Is Flex Moving & Storage a legitimate, licensed mover?
Yes. Flex Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Massachusetts state regulator database.
How does Flex Moving & Storage's review score compare to other Massachusetts movers?
Flex Moving & Storage earns 85% positive customer reviews across 496 verified customer reviews. Its composite moveBuddha score is 3.4/5.
What services does Flex Moving & Storage offer?
Flex Moving & Storage is a full-service mover operating in Massachusetts. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Flex Moving & Storage require a deposit?
Deposit requirements for Flex Moving & Storage depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Flex Moving & Storage been in business?
Flex Moving & Storage's exact founding year is not publicly listed. The company holds active FMCSA registration.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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