Flex Moving & Storage Review
Fact Checked by:
Positive Reviews
91%
across 866 reviews
moveBuddha Score
4.1/5
based on moveBuddha methodology
Years in Business
3
founded 2023
FMCSA Status
Active
Flex Moving & Storage is a 4.1/5-rated Maryland moveBuddha-partnered mover, operating since 2023 (3 years in business). Flex Moving & Storage earns 91% positive reviews across 866 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Flex Moving & Storage at a glance
- Track record: 3 years in business with 91% positive customer reviews across 866 verified reviews.
- Scale: 3 trucks operating across Maryland
- Industry experience: 4.42/5
- Customer service: 4.14/5
- Review quality: 3.5/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Efficient service
Quick moving process
Good communication
Helpful movers
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Company stats
Read full reviewIndustry experience 4.4
Companies with more years in business often outperform newer competitors. Flex Moving & Storage has been in business for 3 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and estate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Flex Moving & Storage has about 91% positive reviews across roughly 866 total reviews, with an average Yelp rating of 2.6.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Flex Moving & Storage. Discounts may be available for groups like military, seniors.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Flex Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"Flex Moving & Storage made my move so much easier than I expected. The crew was friendly, hardworking, and extremely organized. They worked quickly without cutting corners and treated my items like their own. Great communication and fair pricing too. I would definitely use them again"
"Jean, Craig, and Francisco were the absolute best. They moved everything I had with excellent care and efficiency. I could not recommend flex storage and these guys enough."
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What do customers say about Flex Moving & Storage?
Across 866 verified customer reviews from multiple platforms, 91% are positive, 8% are negative, and 2% are neutral.
What customers like most about Flex Moving & Storage
- Professional and polite staff: Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Flex Moving & Storage for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at Flex Moving & Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Flex Moving & Storage throughout the moving process.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Flex Moving & Storage
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Flex Moving & Storage clients.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Flex Moving & Storage left some customers feeling in the dark.
Sample positive reviews
bria spence, Google
"Flex Moving & Storage made my move so much easier than I expected. The crew was friendly, hardworking, and extremely organized. They worked quickly without cutting corners and treated my items like their own. Great communication and fair pricing too. I would definitely use them again"
"Jean, Craig, and Francisco were the absolute best. They moved everything I had with excellent care and efficiency. I could not recommend flex storage and these guys enough."
"These guys were so fast and helpful! Everyone came in with a great attitude and prioritized keeping all my belongings safe. Thankyou to Dennis, Franscisco and Craig. Couldn’t have asked for better help."
Sample negative reviews
"My roommates and I signed up with Flex on May 2024 after being quoted about $40 per month. Instead, we were billed $297 per month—roughly six times the agreed rate—for ten consecutive months. We never received a lock and were never told where our unit was stored."
Yelp
"Do NOT hire this company. We received a quote and they charged us over the highest price on the quote. Their movers sat around for an hour waiting for a truck to pull the storage unit. They were subcontractors too which we were not told."
Yelp
"Flex Storage is horrible. This solution of a pod would have been great if they would have delivered what they promised. We had our things in the pod for about 3 weeks, and when we opened our pod to move our things into our new place, we discovered our mattress was completely soaked, a bunch of our furniture became warped and completely ruined due to water damage, and my clothes that also got wet, started growing MOLD!"
Sample neutral reviews
"They came and loaded the stuff but damaged my TV, destroyed portable closet and office desk. When I opened a claims request they refunded me $72 which won’t even cover the repair costs of the stuff they damaged."
"Everyone was so nice, maybe because they didn’t bring enough trailer for my furniture. So they jammed and twisted and torqued whatever they could to still only take 80% of my stuff."
"The original gentleman I spoke with, Joey, was very nice. He explained that I need to cancel my reservation so much time prior to hold date. We aren't moving, and I have called and emailed twice -as I've been informed that if we do not cancel within a timeframe, they will charge our card."
Is Flex Moving & Storage licensed & insured?
Yes. Flex Moving & Storage holds active FMCSA registration under the legal name FLEX MOVING INC. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/07/2026 |
| Fleet size | 3 power units | 05/07/2026 |
| FMCSA inspections | 0 total inspections | 05/07/2026 |
Although a local license is not required in Maryland, make sure the moving company you’ll be hiring is registered with U.S. Department of Transportation (USDOT). To verify if you’re dealing with a legal and licensed mover, you may ask them their USDOT registration number. You can verify Flex Moving & Storage's active status on the Maryland licensed movers database.
Flex Moving & Storage locations
Flex Moving & Storage has 28 locations:
- Flex Moving & Storage (headquarters)
- Durham
- Jacksonville
- Tampa
- Miami
- San Diego
- West Palm Beach
- Tucson
- Atlanta
- Los Angeles
- Fontana
- Boston
- Washington DC
- East Nassau
- Philadelphia
- Nashville
- Salt Lake City
- Austin
- Dallas
- San Antonio
- Houston
- Arlington
- Phoenix
- Orlando
- St. Petersburg
- Detroit
- Minneapolis
- Charlotte
How moveBuddha rated Flex Moving & Storage
Flex Moving & Storage earns a 4.1/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Flex Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.42/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.12/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Flex Moving & Storage
Flex Moving & Storage stands out for its professional and polite staff, efficient service, and quick moving process. Out of 866 reviews analyzed, 91% were positive, showing that most customers appreciate the helpful movers and strong communication. Many describe the team as friendly, hardworking, and careful with belongings, making moves less stressful and more organized than with other companies. Customers often mention that the staff goes above and beyond, and the process is faster and smoother than expected. On the downside, some customers report unexpected charges, damage to items, and lack of communication, especially regarding billing or claims. A few experienced issues with overcharging, property damage, or difficulty reaching support. Compared to other moving companies, Flex receives higher marks for staff professionalism and efficiency, but some negative feedback highlights the need for clearer pricing and better claims handling. Most customers recommend Flex for a reliable, courteous moving experience, but advise confirming all costs and policies upfront.
Ratings based on moveBuddha's research methodology, updated May 2026.
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Maryland moving costs across all home sizes and service types, see our Maryland moving cost guide.
How does Flex Moving & Storage compare to other Washington DC movers?
Flex Moving & Storage ranks alongside the top full-service movers in Washington DC on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Washington DC movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.8 |
84% | A+ | ||
4.62 |
95% | A+ | ||
|
4.66 |
94% | A+ | ||
|
4.56 |
99% | A+ | ||
|
4.64 |
93% | A | ||
|
4.56 |
84% | A+ | ||
|
4.56 |
84% | F | ||
|
4.66 |
91% | A+ | ||
|
4.48 |
96% | A+ | ||
|
4.7 |
84% | A+ |
How Flex Moving & Storage's ratings compare to other Washington DC movers
Flex Moving & Storage's Yelp rating (2.6/5) is lower than the average across the 83 movers analyzed in Washington DC, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Flex Moving & Storage | 2.6/5 | -- |
| Washington DC movers | 3.6/5 | 83 movers |
| Maryland movers | 3.3/5 | 51 movers |
Final verdict: Flex Moving & Storage
Flex Moving & Storage earns a 4.1/5 moveBuddha score with 91% positive customer reviews across 866 verified reviews. With 3 years in business and 3 trucks operating across Maryland, Flex Moving & Storage is a solid option to consider for Maryland moves.
All ratings reflect moveBuddha's analysis updated May 2026, based on independent research and verified customer reviews.
FAQs about Flex Moving & Storage
Is Flex Moving & Storage a legitimate, licensed mover?
Yes. Flex Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Maryland state regulator database.
How does Flex Moving & Storage's review score compare to other Maryland movers?
Flex Moving & Storage earns 91% positive customer reviews across 866 verified customer reviews. Its composite moveBuddha score is 4.1/5.
What services does Flex Moving & Storage offer?
Flex Moving & Storage is a moveBuddha-partnered mover operating in Maryland. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Flex Moving & Storage require a deposit?
Deposit requirements for Flex Moving & Storage depend on the type and timing of your move. Most Maryland full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Flex Moving & Storage been in business?
Flex Moving & Storage has been in business for 3 years, founded in 2023. The company holds active FMCSA registration.
How do I choose the right Washington DC moving company?
To pick the best Washington DC mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Flex Moving & Storage?
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