Flex Moving & Storage review 2026 (Durham, NC)
In business since 2023 · Updated
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Flex Moving & Storage is a moveBuddha Certified mover based in Durham, NC, ranked #6 of 9 Durham movers and #65 of 222 in North Carolina with a 4.36/5 rating.
93% of Flex Moving & Storage's 398 verified customer reviews are positive. Customers most often praise its knowledgeable staff, while the most common complaint involves unexpected charges.
In business since 2023, Flex Moving & Storage holds active FMCSA registration (USDOT #3610638) and operates 3 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Flex Moving & Storage measures up
Across 398 reviews, Flex Moving & Storage in Durham, NC is rated 4.7/5 on Google (164 reviews) and 2.5/5 on Yelp (20 reviews), and has a B rating from the Better Business Bureau.
Flex Moving & Storage ranks #65 out of 222 movers in North Carolina with a moveBuddha Score of 4.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.36.
- Customer service
- 4.7
- Review quality
- 4.3
- Industry experience
- 4.1
- Brand
- 4.0
- Website
- 4.0
Google rating
Based on 164 reviews
Yelp rating
Based on 20 reviews
Better Business Bureau
Based on BBB profile
Flex Moving & Storage is moveBuddha Certified
Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. A higher bar for movers. Extra protection for you.
What you get
- $1,000 in added move coverage*. Extra coverage for your move.
- Vetted for licensing and insurance. Certification requires $1M general liability and $100K cargo cover, and moveBuddha audits the paperwork.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
What Flex Moving & Storage has committed to
- All fees listed up front. Transparent rate tables and binding estimates by default.
- 3 hours to respond. To calls and concerns, during business hours.
- 3 updates before move day. 7 days before, 24 hours before, and on the day.
- 30 days to acknowledge a claim. And 120 days to resolve it.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
What do customers say about Flex Moving & Storage?
Out of 398 verified reviews, 93% of customers left a positive review about Flex Moving & Storage in Durham, NC. 4.8% of reviews are negative and 2.3% are neutral. Flex Moving & Storage has a 2% higher positive review percentage than the average North Carolina moving company (93% vs the North Carolina state average of 91%).
- Positive93%(370)
- Neutral2.3%(9)
- Negative4.8%(19)
Based on 398 reviews across Google, Yelp, and other review sites.
What customers like about Flex Moving & Storage
Knowledgeable staff
Several reviewers pointed out that Flex Moving & Storage's crew answered questions confidently and provided useful advice.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Flex Moving & Storage.
Good communication
Reviewers frequently mention clear, consistent updates from Flex Moving & Storage throughout the moving process.
Professional and polite staff
Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Helpful movers
Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
What positive reviewers say
“Ambrosia and Tim were professional, knowledgeable, and went above and beyond. They made sure I had the right space and understood everything clearly.”
Thasha DawkinsVerified ReviewerGoogle“Ambrosia was incredibly helpful, friendly, and knowledgeable. Her professionalism and genuine care made me feel right at home.”
Samantha DVerified ReviewerGoogle“The rental process was quick and seamless. Staff have been very helpful and friendly.”
candice sorrellVerified ReviewerGoogle“John and Emmanuel were a great moving team. They made a challenging move efficient and problem-free. Their courtesy, communication, and engagement were a bonus.”
Brian B.Verified ReviewerYelp
What mixed reviewers say
“In person and on the phone, the staff is courteous and professional; the online payment system has been inoperative since the acquisition.”
chuck pellVerified ReviewerGoogle“Recently it was bought by Extra Space Storage. It has multiple storage options, but costs have nearly doubled from my initial payments.”
Reviewer of ThingsVerified ReviewerGoogle“I was with these guys for a long time, and they keep raising the rates. Their prices are really high. I found a bigger unit that was $80 less a month.”
Daniel MitchussonVerified ReviewerGoogle“Flex sent a smaller truck than promised, requiring two trips and increasing the charge. My compensation request was rejected; marketing later contacted me to investigate.”
Javier A.Verified ReviewerYelp
Most common complaints about Flex Moving & Storage
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Flex Moving & Storage clients.
Higher-than-expected costs
Final bills were occasionally much higher than initial estimates, upsetting customers.
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
What negative reviewers say
“The movers arrived with a trailer too small for the job, left items behind, damaged floors, and charged my card after promising not to. I received only a $65 refund after a $1,000 charge.”
Dasha L.Verified ReviewerYelp“The unit started at about $100 a month, but increases brought the cost to $350. The excessive increases made me leave.”
Daniel SullivanVerified ReviewerGoogle“Facility is good, but the fees increased nearly every month. I saved more than 50% by moving to another facility.”
Dale MeadVerified ReviewerGoogle“The guy who answered the phone was rude and unprofessional.”
Karim L'argentVerified ReviewerGoogle“They took my deposit, then waited two hours after the arrival window to say they had no drivers for the day.”
Amber H.Verified ReviewerYelp
Flex Moving & Storage
4.36Durham, NCSince 2023
Save more than 30% on average by comparing movers before you book.
Flex Moving & Storage
4.36
Durham, NC · Since 2023
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Flex Moving & Storage, then see how it compares with other top-rated movers in Durham.
Compare prices side by side
See where Flex Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Flex Moving & Storage offer?
Flex Moving & Storage covers moving (local moves and long-distance moves), packing (packing materials), and storage (climate-controlled storage).
Services offered
Is Flex Moving & Storage licensed and insured?
Federally licensed, operating authority active
US DOT 3610638 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Flex Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 3610638, as FLEX MOVING INC, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Flex Moving & Storage holds. Ask for a certificate of insurance before you book.
- Registered legal name
- FLEX MOVING INCThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 3Power units reported to the FMCSA
- Miles driven
- 101,203Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- September 2026
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in North Carolina, you can expect to pay approximately $124/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service North Carolina moving companies similar to Flex Moving & Storage typically bill the amounts below using a $124/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Flex Moving & Storage is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service North Carolina moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Flex Moving & Storage offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
Flex Moving & Storage does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Flex Moving & Storage also offers discounts on request. It also lists: Setup Service customers receive $50 off Premium and Full Service local moves, or $25 off FlexHaul Budget moves. Discount is applied at booking. Ask what you qualify for and how much you could save before you book.
How Flex Moving & Storage compares with the top 8 Durham movers
With a moveBuddha score of 4.36 out of 5, Flex Moving & Storage places sixth when ranked against the eight top-scoring movers in Durham, just behind Bellhop Moving and level on score with The Armstrong Company but with more reviews. Flex Moving & Storage has the highest quote accuracy score in the group, but an industry experience score that trails seven of the eight.
The eight highest-scoring local movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Athens Moving ExpertsRaleigh | 4.64 | 1,494 | 4.9 | 3.9 | A+ |
| 2 | Miracle MoversRaleigh | 4.50 | 925 | 4.7 | 2.3 | B |
| 3 | Truckin' Movers CorporationDurham | 4.48 | 341 | 4.9 | 4.2 | A+ |
| 4 | TWO MEN AND A TRUCKDurham | 4.42 | 1,665 | 4.7 | 2.1 | A+ |
| 5 | Bellhop MovingDurham | 4.38 | 114 | 4.1 | 3.1 | F |
| — | Flex Moving & StorageThis mover · ranks #6 | 4.36 | 398 | 4.7 | 2.5 | B |
| 6 | The Armstrong CompanyDurham | 4.36 | 214 | 4.4 | 2.9 | A+ |
| 7 | J.E. Ladd & Son TransferDurham | 4.28 | 159 | 5.0 | 4.7 | A+ |
| 8 | Dogwood Moving CompanyRaleigh | 4.22 | 2,674 | 5.0 | 4.7 | A+ |
How does Flex Moving & Storage compare to other North Carolina movers?
- moveBuddha score#65 of 222(better than average)
4.36vs 3.86 avg
Flex Moving & Storage scores 4.36, above the North Carolina average of 3.86, and ranks #65 of 222 North Carolina movers.
- Positive reviews#125 of 222(better than average)
93%vs 91% avg
Flex Moving & Storage has 93% positive reviews, above the North Carolina average of 91%, and ranks #125 of 222 North Carolina movers.
- Negative reviews#106 of 222(better than average)
5%vs 9% avg
Flex Moving & Storage has 5% negative reviews, below the North Carolina average of 9%, and ranks #106 of 222 North Carolina movers. A lower percentage is better.
- Reviews analyzed#55 of 222(level with average)
398vs 398 avg
Flex Moving & Storage has 398 reviews analyzed, in line with the North Carolina average of 398, and ranks #55 of 222 North Carolina movers.
- Yelp rating#95 of 222(worse than average)
2.5vs 3.4 avg
Flex Moving & Storage has a Yelp rating of 2.5, below the North Carolina average of 3.4, and ranks #95 of 222 North Carolina movers.
- BBB rating#85 of 222(worse than average)
Bvs A- avg
Flex Moving & Storage has a BBB rating of B, below the North Carolina average of A-, and ranks #85 of 222 North Carolina movers.
- Years in business#94 of 222(worse than average)
3 yearsvs 25 years avg
Flex Moving & Storage has been in business for 3 years, below the North Carolina average of 25 years, and ranks #94 of 222 North Carolina movers.
| Metric | This moverFlex Moving & Storage | North Carolina avg | North Carolina rank | Difference |
|---|---|---|---|---|
| moveBuddha score#65 of 222 in North Carolina | 4.36 | 3.86 | #65 of 222 | +0.50(better than average) |
| Positive reviews#125 of 222 in North Carolina | 93% | 91% | #125 of 222 | +2 pts(better than average) |
| Negative reviewsLower is better#106 of 222 in North Carolina | 5% | 9% | #106 of 222 | −4 pts(better than average) |
| Reviews analyzed#55 of 222 in North Carolina | 398 | 398 | #55 of 222 | ±0 |
| Yelp ratingBased on only 20 reviews#95 of 222 in North Carolina | 2.5 | 3.4 | #95 of 222 | −0.9(worse than average) |
| BBB rating#85 of 222 in North Carolina | B | A- | #85 of 222 | −2 steps(worse than average) |
| Years in business#94 of 222 in North Carolina | 3 years | 25 years | #94 of 222 | −22(worse than average) |
Compared with 222 North Carolina movers with moveBuddha profiles. Rank #1 is the best in North Carolina.
Flex Moving & Storage
4.36Durham, NCSince 2023
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Flex Moving & Storage, then see how it compares with other top-rated movers in Durham.
Compare prices side by side
See where Flex Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Flex Moving & Storage
4.36
Durham, NC · Since 2023
Final verdict: Flex Moving & Storage
Flex Moving & Storage, a moveBuddha Certified mover, earns a 4.36/5 moveBuddha Score and ranks #6 among Durham movers, with 93% positive feedback across 398 customer reviews.
Customers consistently praise its knowledgeable staff and friendly and approachable staff. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
With 3 trucks and a track record dating to 2023, it has less history than the average North Carolina mover, and the most common complaint is unexpected charges.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your North Carolina moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Flex Moving & Storage
- Phone
- (704) 397-3281
- Website
- goflex.com
Other Flex Moving & Storage locations
- Phoenix, AZ
- Phoenix, AZ
- Tucson, AZ
- Fontana, CA
- Long Beach, CA
- San Diego, CA
- Washington, DC
- Jacksonville, FL
- Orlando, FL
- Pompano Beach, FL
- St. Petersburg, FL
- Tampa, FL
- West Palm Beach, FL
- Atlanta, GA
- Lithonia, GA
- Avon, MA
- Columbia, MD
- Detroit, MI
- Livonia, MI
- Minneapolis, MN
- Charlotte, NC
- Greensboro, NC
- Massapequa, NY
- Philadelphia, PA
- Pittsburgh, PA
- Smyrna, TN
- Austin, TX
- Dallas, TX
- Houston, TX
- San Antonio, TX
- San Antonio, TX
- Alexandria, VA
Helpful North Carolina moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.