Planes Moving & Storage Company Review
Fact Checked by:
Positive Reviews
88%
across 232 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
27
founded 1999
Planes Moving & Storage Company is a 4.4/5-rated Illinois full-service mover, operating since 1999 (27 years in business). Planes Moving & Storage Company earns 88% positive reviews across 232 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Planes Moving & Storage Company at a glance
- Track record: 27 years in business with 88% positive customer reviews across 232 verified reviews.
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 3.84/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Planes Moving & Storage Company has been in business for 27 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Planes Moving & Storage Company has about 88% positive reviews across roughly 232 total reviews, with an average Yelp rating of 3.1.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Planes Moving & Storage Company.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Planes Moving & Storage Company emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
"The entire process from estimation to moving was convenient and seamless. Movers were professional, respectful, hard working and friendly. Price was reasonable for the quality. Highly recommend Planes Moving & Storage."
"Movers were on time and precise. They took great care of everything. All items placed in marked rooms, even in the basement. Everything was perfect. Would recommend Planes for your move."
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What do customers say about Planes Moving & Storage Company?
Across 232 verified customer reviews from multiple platforms, 88% are positive, 10% are negative, and 2% are neutral.
What customers like most about Planes Moving & Storage Company
- Professional and polite staff: Customers say the Planes Moving & Storage Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Planes Moving & Storage Company for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Planes Moving & Storage Company's attention to detail.
- Quick moving process: The team at Planes Moving & Storage Company often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Planes Moving & Storage Company throughout the moving process.
Most common complaints about Planes Moving & Storage Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Inaccurate estimates: Estimates from Planes Moving & Storage Company were sometimes way off from what customers were ultimately billed.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
Positive Planes Moving & Storage Company Reviews
"The entire process from estimation to moving was convenient and seamless. Movers were professional, respectful, hard working and friendly. Price was reasonable for the quality. Highly recommend Planes Moving & Storage."
"Movers were on time and precise. They took great care of everything. All items placed in marked rooms, even in the basement. Everything was perfect. Would recommend Planes for your move."
"Planes Moving packed my 2500 sq ft house. Exceptional care taken with our goods. Highly recommend anyone use Planes Moving."
Negative Planes Moving & Storage Company Reviews
"Boxes were placed before furniture, leaving items poorly organized. Job was incomplete and some furniture missing or damaged. Insurance compensation was less than actual damage."
"Lost screws for my desk, broke drawers, and unloading team did not reassemble furniture as promised. The unloading crew lacked professionalism."
"Nearly every piece of furniture scratched or marred. One chair snapped in half. Very disappointed in this moving experience."
Neutral Planes Moving & Storage Company Reviews
"Everything started out great. However, delivery went poorly. Missing bed parts, sleeping on a mattress on the floor, and third party TV crating issues. Still waiting on a claim response."
"While packing seemed good, during delivery items were missing, and furniture had chips and marks. Movers out of my condo did a poor job wrapping furniture."
"Loading was prompt, on time, and no damage. Delivery window was a nightmare—slept on air mattresses until belongings arrived. Delivery date flexibility not what was promised."
How moveBuddha rated Planes Moving & Storage Company
Planes Moving & Storage Company earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Planes Moving & Storage Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Planes Moving & Storage Company
Moving reliability makes all the difference, and Planes Moving & Storage stands out in customer feedback. 232 reviews were analyzed, with nearly nine out of ten customers satisfied. Customers rave about Planes’ professional and polite teams, efficient moving processes, careful handling of items, fast service, and consistent communication. Many moves finished ahead of schedule without hidden costs. On the downside, a few reported item damage, inaccurate cost estimates, and occasional lost belongings, which affected their trust in the process. Some also flagged issues when delivery or claims didn't match their expectations. Compared to similar companies, Planes earns stronger praise for staff professionalism and handling but loses ground with damage and claim resolution concerns. This feedback points to a moving company that gets high marks for speed, courtesy, and organization, though some clients face setbacks with damage and missed estimates.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Planes Moving & Storage Company cost?
Planes Moving & Storage Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Illinois moving costs across all home sizes and service types, see our Illinois moving cost guide.
How does Planes Moving & Storage Company compare to other Aurora movers?
Planes Moving & Storage Company ranks alongside the top full-service movers in Aurora on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Aurora movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
91% | A+ | ||
|
4.58 |
98% | A+ | ||
|
4.48 |
92% | A+ | ||
|
4.64 |
94% | A+ | ||
|
4.4 |
88% | A+ | ||
|
4.64 |
90% | A+ | ||
|
4.64 |
56% | A+ | ||
|
4.44 |
96% | A+ | ||
|
4.58 |
68% | A+ | ||
|
4.76 |
96% | A+ |
How Planes Moving & Storage Company's ratings compare to other Aurora movers
Planes Moving & Storage Company's Yelp rating (3.1/5) is lower than the average across the 66 movers analyzed in Aurora, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Planes Moving & Storage Company | 3.1/5 | -- |
| Aurora movers | 3.7/5 | 66 movers |
| Illinois movers | 3.5/5 | 99 movers |
Final verdict: Planes Moving & Storage Company
Planes Moving & Storage Company earns a 4.4/5 moveBuddha score with 88% positive customer reviews across 232 verified reviews. With 27 years in business, Planes Moving & Storage Company is a solid option to consider for Illinois moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Planes Moving & Storage Company
How does Planes Moving & Storage Company's review score compare to other Illinois movers?
Planes Moving & Storage Company earns 88% positive customer reviews across 232 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is Planes Moving & Storage Company's Yelp rating lower than other sources?
Planes Moving & Storage Company's 3.1/5 Yelp rating across 20 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Planes Moving & Storage Company offer?
Planes Moving & Storage Company is a full-service mover operating in Illinois. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Planes Moving & Storage Company require a deposit?
Deposit requirements for Planes Moving & Storage Company depend on the type and timing of your move. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Planes Moving & Storage Company been in business?
Planes Moving & Storage Company has been in business for 27 years, founded in 1999.
Is Planes Moving & Storage Company associated with a van line?
Yes. Planes Moving & Storage Company is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Aurora moving company?
To pick the best Aurora mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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