Smooth Move Review
Fact Checked by:
Positive Reviews
97%
across 255 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
12
founded 2014
Smooth Move is a 4.4/5-rated South Carolina full-service mover, operating since 2014 (12 years in business). Smooth Move earns 97% positive reviews across 255 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Smooth Move at a glance
- Track record: 12 years in business with 97% positive customer reviews across 255 verified reviews.
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Helpful movers
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Smooth Move has been in business for 12 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Smooth Move has about 97% positive reviews across roughly 255 total reviews, with an average Yelp rating of 4.0.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Smooth Move.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Smooth Move emphasizes clear communication, careful handling.
Recent reviews
"Smooth Move made what could have been a stressful day an absolute breeze. From the moment they arrived, it was clear that they knew exactly what they were doing."
"Grayson, Josh, and Keon did an amazing job moving some rather heavy items out of our Daddy’s home into storage. Your courtesy, promptness and attention to every detail was appreciated."
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What do customers say about Smooth Move?
Across 255 verified customer reviews from multiple platforms, 97% are positive, 2% are negative, and 1% are neutral.
What customers like most about Smooth Move
- Efficient service: Many customers praise Smooth Move for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Smooth Move's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Smooth Move's attention to detail.
- Quick moving process: The team at Smooth Move often gets the job done faster than expected, saving clients time.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Smooth Move
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Smooth Move left some customers feeling in the dark.
- Inaccurate estimates: Estimates from Smooth Move were sometimes way off from what customers were ultimately billed.
Positive Smooth Move Reviews
"Smooth Move made what could have been a stressful day an absolute breeze. From the moment they arrived, it was clear that they knew exactly what they were doing."
"Grayson, Josh, and Keon did an amazing job moving some rather heavy items out of our Daddy’s home into storage. Your courtesy, promptness and attention to every detail was appreciated."
Christina Dwyer, Google
"I had a fantastic experience with Smooth Move! Justin, Keon and Nathan were great and so very helpful. They went above and beyond to make the move as seamless as possible. Not only were they super nice, they were extremely efficient."
Negative Smooth Move Reviews
Yelp
"Absolute joke. These guys banged up our furniture, scuffed the walls, placed boxes upside that say THIS SIDE UP clear as day that had our DISHES in it, it's just a mess. Then, they took all our beds apart and got all pissy when we told them to put them back together."
Yelp
"They under quoted the estimate by 1.5 hours. ...Three very slow and clumsy movers scratched walls, dropped boxes, broke gas fire pit. Scratched and dropped very expensive desk. (If you couldn't move it without damaging it, I would have made other arrangements)..."
Yelp
"It won't let me give ZERO stars but that's really all they are worth. I setup an appointment for them to come out and give me an estimate on an upcoming move. On the day of that appointment the owner showed up 45 mins late... It's now been 2 full days and I don't have squat."
Neutral Smooth Move Reviews
"I have a lot of great things to say about Smooth Move. Reid was the real MVP when he was able to reschedule us. The team was quick, but I was disappointed with how our furniture was handled. Some items had markings and dings."
"2 men, 2 hours (11am-1:15am.) $464 total. That would've been fine had they been more efficient and not lazy. I kept having to remind them of stuff. The owner tried to tell me they weren't willing to pack there because I kept complaining..."
How moveBuddha rated Smooth Move
Smooth Move earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Smooth Move | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.34/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Smooth Move
Rave reviews set Smooth Move apart. Of 255 pieces of customer feedback, 97% rated their experience positively, a rare feat in the moving industry. Customers consistently highlight Smooth Move’s efficient service, polite and professional staff, careful handling of items, speedy relocations, and helpful movers. Many praise the crews for going out of their way to protect belongings and make the process stress-free, even in complex or emotional situations. Negative feedback centers on isolated complaints about damage to items, communication delays, or inaccurate estimates. When compared to other companies, Smooth Move stands out for reliability, responsiveness, and respect for property. Their reputation for thorough care and pleasant experiences makes them a top pick for those seeking movers who value client trust and seamless service.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Smooth Move cost?
Smooth Move does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Smooth Move compare to other Rock Hill movers?
Smooth Move ranks alongside the top full-service movers in Rock Hill on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Rock Hill movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.4 |
97% | NR | ||
|
4.64 |
97% | A+ | ||
|
4.48 |
84% | A+ | ||
|
4.58 |
94% | A+ | ||
|
4.48 |
84% | A+ | ||
|
4.44 |
100% | A+ | ||
|
4.56 |
85% | A+ | ||
|
4.26 |
90% | A+ | ||
|
4.42 |
94% | A+ | ||
|
4.22 |
92% | A+ |
How Smooth Move's ratings compare to other Rock Hill movers
Smooth Move's Yelp rating (4.0/5) is in line with the average across the 38 movers analyzed in Rock Hill, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Smooth Move | 4.0/5 | -- |
| Rock Hill movers | 3.6/5 | 38 movers |
| South Carolina movers | 3.2/5 | 52 movers |
Final verdict: Smooth Move
Smooth Move earns a 4.4/5 moveBuddha score with 97% positive customer reviews across 255 verified reviews. With 12 years in business, Smooth Move is a solid option to consider for South Carolina moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Smooth Move
How does Smooth Move's review score compare to other South Carolina movers?
Smooth Move earns 97% positive customer reviews across 255 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does Smooth Move offer?
Smooth Move is a full-service mover operating in South Carolina. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Smooth Move require a deposit?
Deposit requirements for Smooth Move depend on the type and timing of your move. Most South Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Smooth Move been in business?
Smooth Move has been in business for 12 years, founded in 2014.
How do I choose the right Rock Hill moving company?
To pick the best Rock Hill mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Smooth Move?
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