Gentle Giant Moving Company review 2026 (Charlotte, NC)
In business since 1980 · Updated
Gentle Giant Moving Company is a Charlotte, NC mover ranked #7 of 30 Charlotte movers and #21 of 313 in North Carolina with a 4.48/5 rating.
98% of Gentle Giant Moving Company's 721 verified customer reviews are positive. Customers most often praise its careful handling, while the most common complaint involves unfriendly or rude staff.
In business since 1980, Gentle Giant Moving Company holds active FMCSA registration (USDOT #373544) and operates 88 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Gentle Giant Moving Company measures up
Across 721 reviews, Gentle Giant Moving Company in Charlotte, NC is rated 5/5 on Google (602 reviews) and 4.3/5 on Yelp (59 reviews), and has an A+ rating from the Better Business Bureau.
Gentle Giant Moving Company ranks #21 out of 313 movers in North Carolina with a moveBuddha Score of 4.48 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.48.
- Brand
- 5.0
- Website
- 5.0
- Industry experience
- 5.0
- Review quality
- 4.5
- Customer service
- 4.4
Google rating
Based on 602 reviews
Yelp rating
Based on 59 reviews
Better Business Bureau
Based on BBB profile
Is Gentle Giant Moving Company moveBuddha Certified?
Gentle Giant Moving Company is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Gentle Giant Moving Company hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Gentle Giant Moving Company?
Out of 721 verified reviews, 98% of customers left a positive review about Gentle Giant Moving Company in Charlotte, NC. 1.4% of reviews are negative and 0.4% are neutral. Gentle Giant Moving Company has a 7% higher positive review percentage than the average North Carolina moving company (98% vs the North Carolina state average of 91%).
- Positive98.2%(708)
- Neutral0.4%(3)
- Negative1.4%(10)
Based on 721 reviews across Google, Yelp, and other review sites.
What customers like about Gentle Giant Moving Company
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Gentle Giant Moving Company's attention to detail.
Respectful of property
Customers appreciated how carefully Gentle Giant Moving Company's team maneuvered furniture through tight spaces without damaging walls or floors.
Consistency and follow-up
Reviewers liked that Gentle Giant Moving Company stayed in touch before and after the move to ensure everything went smoothly.
Flexibility
Clients liked that Gentle Giant Moving Company was willing to adjust schedules or accommodate last-minute changes.
Professional and polite staff
Customers say the Gentle Giant Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
What positive reviewers say
“The team was efficient, friendly, and treated our belongings like they were their own. Their upbeat attitudes made what is usually a stressful day into an easy breezy move.”
Erin CoughlinVerified ReviewerGoogle“Rachael did a great job coordinating the move dates, and when I did not receive a certificate of occupancy and had to postpone the move, she got it rescheduled quickly.”
K UptonVerified ReviewerGoogle“Highly recommend Gentle Giant. Great communication through every step of the process. The movers showed up on time, were careful with my things, and quick to load and unload.”
Meghan AllenVerified ReviewerGoogle“The movers were professional and polite. They wrapped all furniture in blankets, were very thorough, and careful with furniture and boxes.”
Jaclyn RoseVerified ReviewerGoogle“The pre-planning was well coordinated and explained in detail. They were flexible when I had to delay the move by two weeks.”
Cindy WoodliefVerified ReviewerGoogle
What mixed reviewers say
“I've moved with professional movers almost 10 times and this was the smoothest yet! The giants were professional, fast, and careful and they provided helpful suggestions.”
Susan BalkVerified ReviewerGoogle“The move crew was dedicated, efficient, careful, friendly, and customer focused. Sales and quality control provided zero-star-level customer service, with confusion about the arrival window and no apology.”
Bobby JrVerified ReviewerGoogle“I just wasn't able to connect with them regarding my needs. I'm sure they are a great company.”
YelpVerified Reviewer
Most common complaints about Gentle Giant Moving Company
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Lack of communication
Poor or inconsistent updates from Gentle Giant Moving Company left some customers feeling in the dark.
Poor complaint handling
Customers expressed frustration over how slowly or dismissively their complaints were handled.
What negative reviewers say
“The issue is that they did not reassemble the bed correctly. I called and emailed three times after that and I never heard from them.”
Dean BrocknerVerified ReviewerGoogle“Two days worth of calls and three phone calls produced zero response other than 'Drew has just stepped away from his desk.'…”
Layne HeplerVerified ReviewerGoogle“The representative could not find my address and hung up. I am not using this service.”
Joshua MacIntyreVerified ReviewerGoogle
Gentle Giant Moving Company
4.48Charlotte, NCSince 1980
Save more than 30% on average by comparing movers before you book.
Gentle Giant Moving Company
4.48
Charlotte, NC · Since 1980
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Gentle Giant Moving Company, then see how it compares with other top-rated movers in Charlotte.
Compare prices side by side
See where Gentle Giant Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Gentle Giant Moving Company offer?
Beyond standard household moves, Gentle Giant Moving Company handles piano moving, fine art handling, antique handling, and crane vans.
Services offered
Is Gentle Giant Moving Company licensed and insured?
Federally licensed, operating authority active
US DOT 373544 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Gentle Giant Moving Company is registered with the Federal Motor Carrier Safety Administration under US DOT number 373544, as GENTLE GIANT INTERSTATE COMPANY LLC, and its operating status is currently active. It also holds a North Carolina intrastate license, number 2406.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Gentle Giant Moving Company holds. Ask for a certificate of insurance before you book.
- State license number
- 2406Issued by North Carolina. Covers moves within the state, which the FMCSA does not
- Registered legal name
- GENTLE GIANT INTERSTATE COMPANY LLCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- GENTLE GIANT MOVING COMPANY GENTLE GIANT MOVING AND STORAGETrade name on file with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 88Power units reported to the FMCSA
- Miles driven
- 5,000,000Reported to the FMCSA for 2025
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- May 2026
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in North Carolina, you can expect to pay approximately $124/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service North Carolina moving companies similar to Gentle Giant Moving Company typically bill the amounts below using a $124/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Gentle Giant Moving Company is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service North Carolina moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Gentle Giant Moving Company offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Gentle Giant Moving Company accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Gentle Giant Moving Company compares with the top 10 Charlotte movers
With a moveBuddha score of 4.48 out of 5, Gentle Giant Moving Company ranks seventh among the top 10 Charlotte movers, just behind Hornet Moving and level on score with Hilldrup but with more reviews. At 721 reviews, Gentle Giant Moving Company has more reviews than seven of the ten. Gentle Giant Moving Company has a brand score higher than seven of the ten, but a customer service score that trails seven of the ten.
The ten highest-scoring local movers near Charlotte, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | You Move MeCharlotte | 4.66 | 309 | 4.9 | 4.2 | A+ |
| 2 | All My Sons Moving & StorageCharlotte | 4.56 | 4,797 | 4.5 | 1.7 | A+ |
| 3 | Easy MoversPineville | 4.56 | 1,092 | 4.7 | 3.4 | A+ |
| 4 | Road Haugs Moving & StorageMatthews | 4.50 | 879 | 4.9 | 4.3 | A+ |
| 5 | Citywide Moving SystemsMonroe | 4.50 | 484 | 4.8 | 3.0 | A+ |
| 6 | Hornet MovingCharlotte | 4.50 | 390 | 4.9 | 3.8 | A+ |
| 7 | Gentle Giant Moving CompanyThis mover · ranks #7 | 4.48 | 721 | 5.0 | 4.3 | A+ |
| 8 | HilldrupCharlotte | 4.48 | 262 | 4.7 | 2.1 | A+ |
| 9 | TBC MoversCharlotte | 4.48 | 62 | 4.6 | 4.5 | A+ |
| 10 | Move and GoCharlotte | 4.44 | 384 | 4.6 | 4.0 | A+ |
| 11 | College Hunks Hauling Junk & MovingCharlotte | 4.44 | 336 | 5.0 | 2.7 | — |
How does Gentle Giant Moving Company compare to other North Carolina movers?
- moveBuddha score#21 of 313(better than average)
4.48vs 3.71 avg
Gentle Giant Moving Company scores 4.48, above the North Carolina average of 3.71, and ranks #21 of 313 North Carolina movers.
- Positive reviews#62 of 313(better than average)
98%vs 91% avg
Gentle Giant Moving Company has 98% positive reviews, above the North Carolina average of 91%, and ranks #62 of 313 North Carolina movers.
- Negative reviews#62 of 313(better than average)
1%vs 8% avg
Gentle Giant Moving Company has 1% negative reviews, below the North Carolina average of 8%, and ranks #62 of 313 North Carolina movers. A lower percentage is better.
- Reviews analyzed#40 of 313(better than average)
721vs 369 avg
Gentle Giant Moving Company has 721 reviews analyzed, above the North Carolina average of 369, and ranks #40 of 313 North Carolina movers.
- Yelp rating#24 of 313(better than average)
4.3vs 3.4 avg
Gentle Giant Moving Company has a Yelp rating of 4.3, above the North Carolina average of 3.4, and ranks #24 of 313 North Carolina movers.
- BBB rating#9 of 313(better than average)
A+vs A- avg
Gentle Giant Moving Company has a BBB rating of A+, above the North Carolina average of A-, and ranks #9 of 313 North Carolina movers.
- Years in business#15 of 313(better than average)
46 yearsvs 25 years avg
Gentle Giant Moving Company has been in business for 46 years, above the North Carolina average of 25 years, and ranks #15 of 313 North Carolina movers.
| Metric | This moverGentle Giant Moving Company | North Carolina avg | North Carolina rank | Difference |
|---|---|---|---|---|
| moveBuddha score#21 of 313 in North Carolina | 4.48 | 3.71 | #21 of 313 | +0.77(better than average) |
| Positive reviews#62 of 313 in North Carolina | 98% | 91% | #62 of 313 | +7 pts(better than average) |
| Negative reviewsLower is better#62 of 313 in North Carolina | 1% | 8% | #62 of 313 | −7 pts(better than average) |
| Reviews analyzed#40 of 313 in North Carolina | 721 | 369 | #40 of 313 | +352(better than average) |
| Yelp rating#24 of 313 in North Carolina | 4.3 | 3.4 | #24 of 313 | +0.9(better than average) |
| BBB rating#9 of 313 in North Carolina | A+ | A- | #9 of 313 | +2 steps(better than average) |
| Years in business#15 of 313 in North Carolina | 46 years | 25 years | #15 of 313 | +21(better than average) |
Compared with 313 North Carolina movers with moveBuddha profiles. Rank #1 is the best in North Carolina.
Gentle Giant Moving Company
4.48Charlotte, NCSince 1980
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Gentle Giant Moving Company, then see how it compares with other top-rated movers in Charlotte.
Compare prices side by side
See where Gentle Giant Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Gentle Giant Moving Company
4.48
Charlotte, NC · Since 1980
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.48/5 moveBuddha Score and ranks #7 among Charlotte movers, with 98% positive feedback across 721 customer reviews.
Customers consistently praise its careful handling and respect for property. It is best for customers prioritizing crew professionalism, helpful crews, and reliable service experience.
With 88 trucks and a track record dating to 1980, it has more history than the average North Carolina mover, and the most common complaint is unfriendly or rude staff.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your North Carolina moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Gentle Giant Moving Company
- Phone
- (704) 376-2338
- Website
- gentlegiant.com
Other Gentle Giant Moving Company locations
Helpful North Carolina moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.