On Time Moving & Storage Review
Fact Checked by:
Positive Reviews
75%
across 177 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
28
founded 1998
FMCSA Status
Active
Satisfactory rating
On Time Moving & Storage is a 4.4/5-rated Florida moveBuddha-partnered mover, operating since 1998 (28 years in business). On Time Moving & Storage earns 75% positive reviews across 177 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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On Time Moving & Storage at a glance
- Track record: 28 years in business with 75% positive customer reviews across 177 verified reviews.
- Scale: 3 trucks operating across Florida
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Good communication
Quick moving process
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. On Time Moving & Storage has been in business for 28 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. On Time Moving & Storage has about 75% positive reviews across roughly 177 total reviews, with an average Yelp rating of 3.1.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request quotes from On Time Moving & Storage.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. On Time Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"Great service when getting this moving company! They arrived at the exact time, unloaded in a timely manor, took time to be extra careful with certain items and all went to perfection! Highly recommend On Time Moving!"
"We hired On Time Moving & Storage for a local move, and our experience was excellent from start to finish. The team arrived early, and they were extremely professional, polite, and focused on customer service the entire time."
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What do customers say about On Time Moving & Storage?
Across 177 verified customer reviews from multiple platforms, 75% are positive, 25% are negative, and 0% are neutral.
What customers like most about On Time Moving & Storage
- Professional and polite staff: Customers say the On Time Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise On Time Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to On Time Moving & Storage's attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from On Time Moving & Storage throughout the moving process.
- Quick moving process: The team at On Time Moving & Storage often gets the job done faster than expected, saving clients time.
Most common complaints about On Time Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from On Time Moving & Storage left some customers feeling in the dark.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
Positive On Time Moving & Storage Reviews
Jo-Ann Smith, Google
"Great service when getting this moving company! They arrived at the exact time, unloaded in a timely manor, took time to be extra careful with certain items and all went to perfection! Highly recommend On Time Moving!"
Amy Purciarele, Google
"We hired On Time Moving & Storage for a local move, and our experience was excellent from start to finish. The team arrived early, and they were extremely professional, polite, and focused on customer service the entire time."
Jorie McGill, Google
"Bryan and Kenyatta were just wonderful! They made the last part of our long distance move a great experience. Very polite, friendly and respectful, took great care of our things and also assembled some furniture with care."
Negative On Time Moving & Storage Reviews
Stefanie F, Google
"Extremely disappointed in how my move was handled. Several items ended up being broken upon arrival to my new apartment. And one of my totes was missing. I would never treat my customers or business acquaintances this way."
marc 'heartlessdj' hartshorne, Google
"They won't pay for materials they break. I was assured that they would pack it carefully, and that it would be safe. Upon receiving the boxes, they were all crushed. All of my belongings were scuffed up and scraped, and my PC was broken."
Tina Raby, Google
"Hired this company to move my mom and dad from Florida to Missouri. The workers were very unprofessional. All of my mothers prescription pain medication was stolen. As well as her wedding rings and other various jewelry. We filed a police report."
Is On Time Moving & Storage licensed & insured?
Yes. On Time Moving & Storage holds active FMCSA registration under the legal name FLORIDA TRANSFER & RELOCATION INC. The company holds a satisfactory safety rating from the FMCSA. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 01/19/2026 |
| Safety rating | Satisfactory | 01/19/2026 |
| Fleet size | 3 power units | 01/19/2026 |
| FMCSA inspections | 0 total inspections | 01/19/2026 |
Individuals and companies engaging in for-profit local and intrastate moving within the Sunshine State must register each year with the Department of Agriculture and Consumer Services – Division of Consumer Services. You can verify On Time Moving & Storage's active status on the Florida licensed movers database.
How moveBuddha rated On Time Moving & Storage
On Time Moving & Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | On Time Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of On Time Moving & Storage
Customers consistently praise On Time Moving & Storage for their professional and polite staff, efficient service, careful handling of belongings, strong communication, and quick moving process. Out of 177 reviews analyzed, 74.6% were positive, highlighting reliability and attention to detail that set this company apart from many competitors. Many customers mention stress-free moves, timely arrivals, and staff who go above and beyond. On the other hand, 25.4% of feedback is negative, with the most common complaints involving damage to items, lack of communication, and misplaced or lost belongings. Some customers report unresolved claims and difficulties reaching the company after issues arise. While most experiences are highly favorable, those considering On Time Moving & Storage should be aware of the potential for problems with item care and post-move support, which are concerns seen with other moving companies as well.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does On Time Moving & Storage cost?
On Time Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Florida moving costs across all home sizes and service types, see our Florida moving cost guide.
How does On Time Moving & Storage compare to other Jacksonville movers?
On Time Moving & Storage ranks alongside the top full-service movers in Jacksonville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Jacksonville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
84% | A+ | ||
|
4.56 |
97% | A+ | ||
|
4.5 |
81% | F | ||
|
4.44 |
89% | B | ||
|
4.48 |
85% | A | ||
|
4.48 |
98% | A+ | ||
|
4.36 |
85% | A | ||
|
4.44 |
94% | B- | ||
|
4.34 |
97% | N/A | ||
|
4.28 |
74% | N/A |
How On Time Moving & Storage's ratings compare to other Jacksonville movers
On Time Moving & Storage's Yelp rating (3.1/5) is in line with the average across the 29 movers analyzed in Jacksonville, which carry an average Yelp rating of 3.1/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| On Time Moving & Storage | 3.1/5 | -- |
| Jacksonville movers | 3.1/5 | 29 movers |
| Florida movers | 3.2/5 | 227 movers |
Final verdict: On Time Moving & Storage
On Time Moving & Storage earns a 4.4/5 moveBuddha score with 75% positive customer reviews across 177 verified reviews. With 28 years in business and 3 trucks operating across Florida, On Time Moving & Storage is a solid option to consider for Florida moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about On Time Moving & Storage
Is On Time Moving & Storage a legitimate, licensed mover?
Yes. On Time Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Florida state regulator database.
How does On Time Moving & Storage's review score compare to other Florida movers?
On Time Moving & Storage earns 75% positive customer reviews across 177 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is On Time Moving & Storage's Yelp rating lower than other sources?
On Time Moving & Storage's 3.1/5 Yelp rating across 54 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does On Time Moving & Storage offer?
On Time Moving & Storage is a moveBuddha-partnered mover operating in Florida. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does On Time Moving & Storage require a deposit?
Deposit requirements for On Time Moving & Storage depend on the type and timing of your move. Most Florida full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has On Time Moving & Storage been in business?
On Time Moving & Storage has been in business for 28 years, founded in 1998. The company holds active FMCSA registration.
How do I choose the right Jacksonville moving company?
To pick the best Jacksonville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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