New Start Relocation Review (2026)
Here’s the bottom line: New Start Relocation is a licensed moving broker based in Boynton Beach, Florida, not a moving carrier, so it hands every job to a third-party carrier. moveBuddha doesn’t recommend working with moving brokers, and New Start reviewers describe poor communication and deposits that become non-refundable after 72 hours. This New Start Relocation review covers what customers say, pricing and services, and how it compares to top-rated moving companies like Safeway Moving and American Van Lines.
Why trust moveBuddha’s take on New Start Relocation?
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
Pros & cons of New Start Relocation
- Nationwide reach (especially for routes to & from FL)
- Commercial moving services
- Full-service add-ons like packing & storage (through carrier network)
- All moving jobs outsourced to third-party carriers
- BBB rating of B & 190 complaints filed in the last three years
- Non-refundable deposits 72 hours after booking
Jump to the New Start info you’re looking for:
What do customers say about New Start Relocation?
When you’re hiring a mover, real customer experiences help paint a clearer picture than marketing promises. In the case of New Start Relocation, feedback is sharply divided. Some customers appreciated the convenience and support during the booking process. However, many others reported misleading pricing, unreliable partner carriers, unexpected costs, and difficulty getting help when things went wrong. We’ve analyzed more than 1 million verified customer reviews across the moving industry, and the pattern in New Start’s feedback, strong service from some crews alongside recurring pricing complaints, is common among broker-model companies that outsource every job to a different carrier.
Our tip: If you decide to book with New Start, take your inventory process seriously, get everything in writing, and stay on top of all communications, especially after a carrier is assigned.
Most complaints center around bait-and-switch quotes, poor communication, and last-minute surprises, with individual reviewers describing quotes that climbed by several thousand dollars after the initial estimate. A few positive reviews mention responsive sales reps and smooth execution, but they’re the exception, not the rule.
Here’s a sample of what customers had to say:
“I was quoted $3,400 …, but on moving day the price jumped by over $3,000 for 10 extra boxes, even though several furniture items were removed. I was told the move wouldn’t happen unless I agreed to pay. Afterward, the company changed delivery dates multiple times and required full payment before unloading, which was not stated in the contract. They also added a 5% surcharge for using Venmo or a credit card that was never disclosed.”
– Sabine M., Google
Learn More” I took a 20k loss i will never forget for an across the state move. Truck showed up and demanded an extra 10k cash, 3rd party. Scammers. They are just brokers. Sell the contract to someone else to move you and demand cash? On moving day when your about to jump on a plane? Then argue with me over the phone why its justified? After we confirmed a video walkthrough of ALL belongings and they put together the estimate?”
– Tyler K., Yelp
Learn MoreHow much does New Start Relocation cost?
New Start Relocation doesn’t publish flat-rate pricing and instead issues non-binding estimates that can climb significantly after pickup. Multiple reviewers describe the final bill climbing well past the number they were first quoted. Final charges depend on the assigned carrier’s tariff, inventory verification, and any day-of changes.
New Start Relocation issues non-binding estimates, so your final bill can climb after pickup. Get every quote in writing before you pay a deposit.
Here’s how New Start’s pricing works:
- Non-binding estimates: Quotes can increase significantly after pickup.
- Initial deposit: New Start Relocation hasn’t published a formal deposit policy, but customer reviews describe deposits ranging from roughly a third to nearly half of the quoted cost, so confirm the exact percentage in writing before you book.
- Final payment: Typically due in cash or certified funds to the carrier.
- Cancellation policy: You must cancel within 72 hours to receive a refund.
- No price guarantees: Expect your final bill to be higher than the quote.
Pro tip: Get any New Start Relocation estimate in writing and ask whether it’s binding, non-binding, or “guaranteed not-to-exceed,” since non-binding quotes are the most common source of last-minute price jumps. See our guide to binding vs. non-binding estimates.
Before you accept any quote from New Start Relocation, run the numbers through moveBuddha’s Moving Cost Calculator. It draws on 1,000+ live price points collected every month across more than 4,500 movers we’ve researched, so you can check whether a quote is in line with real market rates instead of taking a broker’s number on faith.
What services does New Start Relocation offer?
New Start Relocation is a moving broker, meaning it coordinates full-service moving options, packing, storage, and furniture handling included, by matching customers with third-party carriers rather than performing the move itself. Full-service extras like furniture disassembly or a long carry from the truck to the door typically add $75–$500 or more to a move, so ask the assigned carrier for an itemized breakdown before you book.
If you’d rather work with a mover that handles the job directly instead of handing it to a subcontractor, see how New Start stacks up against a top-rated carrier below.
- GPS tracking en route
- Veteran-owned
- Dedicated move coordinator
- Flat-rate pricing
- Donates a portion of moves to charity
Here’s a breakdown of the services they advertise:
- Long-distance moves: New Start coordinates cross-country and interstate relocations across the continental U.S., with a focus on Florida routes.
- Local moves (primarily Florida): Can arrange short-distance moves within Florida, especially in South Florida cities like Miami, West Palm Beach, and Fort Lauderdale.
- Residential moves: Handles apartment, condo, and house relocations by connecting you with licensed household goods carriers.
- Commercial/office moves: Offers coordination of corporate relocations, including moving office furniture, IT equipment, and file storage.
- Packing and unpacking: Through partners, New Start can arrange partial or full-service packing with boxes and materials included. Unpacking services are also available.
- Furniture disassembly/reassembly: Movers can disassemble large furniture for safe transport and reassemble it at the destination.
- Storage options: Can set up short- or long-term storage solutions through partner warehouses, often useful during transitional moves.
- Specialty items: May be able to coordinate moves involving pianos, artwork, or antiques by selecting carriers with the right equipment and experience. Be sure to confirm this in advance.
How does New Start Relocation compare to other movers?
How does New Start Relocation stack up against other major players in the moving industry? moveBuddha ranks movers across 72 performance data points from 25+ independent sources, and on that scale, direct carriers like the ones below consistently outperform brokers like New Start. Booking a moveBuddha Certified carrier also gets you $1,000 in added move coverage and dispute mediation if something goes wrong. Here’s how they compare in the categories that matter most:
New Start Relocation vs. Safeway Moving
Safeway stands out for offering flat-rate pricing and working with a network of vetted carriers, which locks in your price before the move instead of after. Both companies carry a BBB rating of B, so the real difference isn’t complaint volume. Safeway quotes a binding number upfront rather than adjusting it once the truck arrives.
rating
4.9 / 5
New Start Relocation vs. American Van Lines
As a direct carrier, American Van Lines performs the actual move using trained, in-house crews. They specialize in handling fragile, antique, and specialty items, offering climate-controlled storage, piano moving, and white-glove services. Their binding estimates provide clear upfront pricing and minimize the risks common with brokers like New Start.
rating
4.9 / 5
New Start Relocation vs. Mayzlin Relocation
Mayzlin Relocation is a family-owned mover that earns strong marks for personalized service and direct communication, with a cancellation policy reviewers call more generous than many competitors, a full refund if you cancel at least seven days before your move date. As with most long-distance movers, a partner crew may handle part of the job depending on the route, so confirm who will physically handle your pickup and delivery before you book, something New Start’s fully outsourced model never lets you do in advance.
rating
4.79 / 5
Final thoughts: Is New Start Relocation right for you?
New Start Relocation might seem appealing at first glance, especially for budget-conscious movers who want full-service help without having to contact multiple companies. But dig a little deeper, and the red flags start to pile up.
From hundreds of consumer complaints to non-binding estimates and inconsistent third-party service, the risks often outweigh the convenience. While some people report smooth moves, too many others experience surprise charges, poor communication, and no-shows on moving day.
That said, New Start may work for:
- Flexible timelines: Customers with lower-value shipments who can absorb a schedule change without much risk.
- Local Florida moves: Customers moving within Florida, where New Start’s own service area is concentrated.
- Hands-on movers: People willing to closely manage their own inventory and stay on top of every communication with the assigned carrier.
For most others, we recommend choosing a direct carrier or a moveBuddha Certified mover, which comes with dispute mediation and added coverage if something goes wrong, a level of consumer protection brokers like New Start don’t offer. If you’d rather skip vetting individual brokers yourself, the moveBuddha Mover Marketplace matches you with vetted movers, collects up to five competing quotes from one request, and lets you book directly, with $1,000 in added move protection and no cold-calling required. Or use our Moving Cost Calculator, which weighs distance, home size, move date, and service level together so your estimate reflects your actual move rather than a broker’s ballpark figure, to get a head start.
FAQ
Is New Start Relocation a legitimate moving company?
Yes, New Start Relocation is a licensed interstate moving broker, not a carrier. They are registered with the FMCSA and operate under the legal name Eagle Moving Group Inc. (USDOT 3545015).
Is New Start Relocation a broker or a carrier?
They are a broker. This means they coordinate moves by hiring third-party FMCSA-licensed motor carriers to do the actual moving. They do not own trucks or employ moving crews directly.
Is New Start Relocation good for long-distance moves?
They specialize in coordinating long-distance moves, but service quality depends heavily on the third-party carrier they assign. Some customers report smooth moves, while many have experienced issues.
Does New Start Relocation offer auto transport?
No, they do not offer vehicle shipping services. You’ll need to book a separate auto transport company.
How do I get a quote from New Start Relocation?
You can request a quote directly through New Start Relocation’s website contact form or by calling the company. Reviewers describe a quick callback after submitting a request, but get the final number in writing and confirm whether it’s binding before you agree to book.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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