Metro Truck Rental Review 2026 (Birmingham, AL)
Fact Checked by:
Positive
Reviews
93%
across 110 reviews
moveBuddha
Score
3.4/5
based on moveBuddha methodology
Metro Truck Rental is a 3.4/5-rated Alabama full-service mover. Metro Truck Rental earns 93% positive reviews across 110 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Metro Truck Rental at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.96/5
Metro Truck Rental's services
- Storage: Offered by 58% of Birmingham movers (63% nationally)
What this Metro Truck Rental review covers
Well-maintained vehicles
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Metro Truck Rental has been in business for many years, demonstrating strong staying power in a competitive industry.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Metro Truck Rental has about 93% positive reviews across roughly 110 total reviews.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Metro Truck Rental, and Metro Truck Rental makes deposit expectations clear upfront.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Metro Truck Rental emphasizes clear communication.
Recent reviews
I love Metro! Every time i need to move my kid in or out of his dorm, i call the good folks at Metro Homewood. Their vans are always clean, newish, tanked, and well-equipped for the drive.
Very efficient and affordable
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What do customers say about Metro Truck Rental?
Metro Truck Rental pulls in 93% positive reviews out of 110 verified ratings from multiple platforms, 4% negative, and 4% neutral.
What customers like most about Metro Truck Rental
- Well-maintained vehicles: Clean, modern trucks made a good impression and added peace of mind during the move.
- Affordable rates: Many reviewers found Metro Truck Rental to be more budget-friendly than competitors without sacrificing quality.
- Quick response times: Customer support at Metro Truck Rental was often noted for responding to questions or concerns almost immediately
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Metro Truck Rental.
- Professional and polite staff: Customers say the Metro Truck Rental's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Most common complaints about Metro Truck Rental
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Poor complaint handling: Customers expressed frustration over how slowly or dismissively their complaints were handled.
Positive Metro Truck Rental Reviews
Calibama, Google
I love Metro! Every time i need to move my kid in or out of his dorm, i call the good folks at Metro Homewood. Their vans are always clean, newish, tanked, and well-equipped for the drive.
Warren Behling, Google
Very efficient and affordable
Kim Lee, Google
Staff was very professional and polite. Will use them again. Prices was fair.
Negative Metro Truck Rental Reviews
Chris Lombardo, Google
I parked it where they told me I could and when I came back to return the rental my car had been towed. Once finally recovering my car the only compensation they offered was $100 off my $1200 rental.
Jessica Peterman, Google
No one was there to service me and I call ahead and ordered a truck
George Bishop, Google
I was denied a truck rental because I arrived on a MTB Bike. He told me that they cannot rent to someone who comes in on a bicycle no matter that I had debit/credit cards.
Neutral Metro Truck Rental Reviews
PaulDavid Morado, Google
Business delegation from outside the state of Alabama and needing a 15 Passenger Van. They could not rent to me with my out of state drivers license.
Craig Wilder, Google
Lift didnt work.
Jonathan Glass, Google
Cheap vans!
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How moveBuddha rated Metro Truck Rental
Metro Truck Rental earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.6/5 average among Birmingham movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Metro Truck Rental | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Metro Truck Rental
Clean trucks, quick service, and helpful people define Metro Truck Rental’s customer feedback. Of 110 reviews analyzed, 102 were positive, or 92.7%. Customers praised well-maintained vehicles, fair rates, fast responses, and friendly, professional staff. Many compared Metro favorably with U-Haul, Home Depot, Penske, and other large rental companies, citing easier booking, smoother pickup, and better availability. Negative feedback cited delayed arrival or delivery, poor complaint handling, rental denials, and a nonworking lift. These problems were uncommon but had a strong effect on affected customers.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Metro Truck Rental cost?
Metro Truck Rental does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Alabama move
$1,134 – $2,478
How does Metro Truck Rental compare to other Birmingham movers?
Metro Truck Rental ranks alongside the top full-service movers in Birmingham on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Birmingham movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.5 |
97% | A+ | ||
|
4.36 |
99% | A+ | ||
|
4.34 |
98% | A+ | ||
|
4.5 |
65% | A+ | ||
|
4.2 |
52% | F | ||
|
4.36 |
95% | A+ | ||
|
4.44 |
82% | A+ | ||
|
4.34 |
93% | A+ | ||
4.14 |
86% | F | ||
|
4.44 |
98% | A+ |
Final verdict: Metro Truck Rental
Metro Truck Rental earns a 3.4/5 moveBuddha score, backed by 93% positive customer reviews across 110 verified reviews. Metro Truck Rental has built a reputation for well-maintained vehicles and affordable rates, making it worth a look for your Alabama move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Metro Truck Rental
How do I choose the right Birmingham moving company?
To pick the best Birmingham mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
How does Metro Truck Rental's review score compare to other Alabama movers?
Metro Truck Rental earns 93% positive customer reviews across 110 verified customer reviews. Its composite moveBuddha score is 3.4/5. That's above the 88% average among Birmingham movers, and above the 88% Alabama average.
Thinking about booking Metro Truck Rental?
Compare Metro Truck Rental's quote against other top Alabama movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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