Hutchcraft Van Service Review 2026 (Normal, IL)
Fact Checked by:
Positive
Reviews
74%
across 27 reviews
moveBuddha
Score
3.4/5
based on moveBuddha methodology
Hutchcraft Van Service is a 3.4/5-rated Illinois full-service mover. Hutchcraft Van Service earns 74% positive reviews across 27 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Hutchcraft Van Service at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 4.14/5
Hutchcraft Van Service's services
- Full-service moving
- Packing
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 71% of Normal movers (63% nationally)
What this Hutchcraft Van Service review covers
Skilled drivers
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Hutchcraft Van Service has been in business for many years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Hutchcraft Van Service has about 74% positive reviews across roughly 27 total reviews.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Hutchcraft Van Service.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Hutchcraft Van Service emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
Orin Hutchcraft and his team were so very careful and conscientious of protecting our furniture and our home, accommodating our every need, extremely efficient.
Hutchcraft is wonderful. Julie in the office never was upset with all of my questions. Justin, the driver was amazing. He labeled every item and was so careful with our things.
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What do customers say about Hutchcraft Van Service?
Hutchcraft Van Service pulls in 74% positive reviews out of 27 verified ratings from multiple platforms, 22% negative, and 4% neutral.
What customers like most about Hutchcraft Van Service
- Skilled drivers: Multiple customers felt reassured by Hutchcraft Van Service's experienced drivers, especially on long-distance moves.
- Organized packing: Hutchcraft Van Service is often recognized for labeling boxes clearly and packing with structure and care.
- Consistency and follow-up: Reviewers liked that Hutchcraft Van Service stayed in touch before and after the move to ensure everything went smoothly.
- Flexibility: Clients liked that Hutchcraft Van Service was willing to adjust schedules or accommodate last-minute changes.
- Good communication: Reviewers frequently mention clear, consistent updates from Hutchcraft Van Service throughout the moving process.
Most common complaints about Hutchcraft Van Service
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Lack of communication: Poor or inconsistent updates from Hutchcraft Van Service left some customers feeling in the dark.
Positive Hutchcraft Van Service Reviews
Gary Shultz, Google
Orin Hutchcraft and his team were so very careful and conscientious of protecting our furniture and our home, accommodating our every need, extremely efficient.
Marian Kuethe Wyatt, Google
Hutchcraft is wonderful. Julie in the office never was upset with all of my questions. Justin, the driver was amazing. He labeled every item and was so careful with our things.
Karen Yerger, Google
Professional, experienced, efficient and cost effective!! My driver kept me updated on details, and the men assisting him with packing were courteous and careful with my belongings.
Negative Hutchcraft Van Service Reviews
Stephanie Ward, Google
Broke or seriously damaged the legs on most of the chairs and tables. I watched two of the loaders throw boxes up onto other boxes.
Robert H, Google
I don't know what kind of person thinks that packing boxes upside down inside other boxes makes sense.
joel kupfer, Google
The moving coordinator moved the loading day on the morning the packers were scheduled to come. Packers were supposed to be available for 2 days but only wanted to stay for 1 day.
Neutral Hutchcraft Van Service Reviews
Jonathan Kelly, Google
They were a bit slow to unload me and it's very small but other than that, they were okay.
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How moveBuddha rated Hutchcraft Van Service
Hutchcraft Van Service earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.9/5 average among Normal movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Hutchcraft Van Service | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Hutchcraft Van Service
Careful hands and steady coordination are Hutchcraft’s strongest calling cards. Of the 27 reviews analyzed, 20 were positive, or 74.1%; six were negative (22.2%), and one was neutral (3.7%). Positive customer feedback highlights skilled drivers, organized packing, consistent follow-up, flexible scheduling, and clear communication. Customers who compared several movers cited reasonable estimates, costs close to estimates, and repeat use, placing Hutchcraft ahead of alternatives in those accounts. Negative input reports damaged furniture, crushed boxes, misplaced goods, changing schedules, and unanswered calls. The sharpest failures involved poor loading practices and uncertain delivery locations, showing that results depend heavily on the crew and coordination. Customers should confirm truck space, inventory condition, delivery timing, and claims coverage in writing.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Hutchcraft Van Service cost?
Hutchcraft Van Service does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,382 – $3,416
How does Hutchcraft Van Service compare to other Normal movers?
Hutchcraft Van Service ranks alongside the top full-service movers in Normal on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Normal movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.52 |
93% | A+ | ||
|
4.26 |
87% | NR | ||
|
4.44 |
82% | A+ | ||
|
4.56 |
85% | A+ | ||
|
4.42 |
86% | A+ | ||
|
4.3 |
87% | A+ | ||
4.08 |
43% | N/A | ||
|
4.12 |
89% | A+ | ||
|
3.84 |
94% | N/A | ||
|
3.44 |
N/A | N/A |
Final verdict: Hutchcraft Van Service
Hutchcraft Van Service earns a 3.4/5 moveBuddha score, backed by 74% positive customer reviews across 27 verified reviews. Hutchcraft Van Service has built a reputation for skilled drivers and organized packing, making it worth a look for your Illinois move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Hutchcraft Van Service
Does Hutchcraft Van Service require a deposit?
How much deposit Hutchcraft Van Service asks for depends on your move type and timing. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How does Hutchcraft Van Service's review score compare to other Illinois movers?
Hutchcraft Van Service earns 74% positive customer reviews across 27 verified customer reviews. Its composite moveBuddha score is 3.4/5. That's below the 85% average among Normal movers, and below the 88% Illinois average.
How long has Hutchcraft Van Service been in business?
Hutchcraft Van Service's exact founding year is not publicly listed.
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