Bronze Star Moving & Storage Review
Here’s the bottom line: Bronze Star Moving and Storage is a West Palm Beach, Florida, moving broker (USDOT 3710555) that books long-distance moves with partner carriers instead of moving you itself. It holds a B+ BBB rating with 30 complaints in the past three years, and moveBuddha doesn’t recommend brokers because the crew on moving day works for a different company. This Bronze Star review covers pricing, services, and how it compares to the best interstate moving companies.
Bronze Star Moving & Storage pros & cons
- Locks pricing up to 12 months ahead
- Binding estimates available
- 10% military & government discount
- Packing, unpacking & storage available
- Publishes its carrier list online
- Broker, not a moving company
- Broker fee nonrefundable after 72 hours
- Damage claims go to the carrier
- Complaints about prices rising at pickup
Why compare movers with moveBuddha?
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
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What do customers say about Bronze Star Moving & Storage?
Bronze Star Moving and Storage gets mixed reviews: customers praise its coordinators and many crews, but complaints focus on prices rising at pickup and refund disputes. Because Bronze Star is a moving broker, your experience depends heavily on the carrier it assigns.
Here’s how Bronze Star rates across platforms, as of September 2026:
| Platform | Rating | Reviews |
|---|---|---|
| BBB rating | B+ (not accredited) | 30 complaints in 3 years |
| BBB customer reviews | 4.77 out of 5 | 244 |
| Trustpilot | 3.0 out of 5 | 59 |
Trustpilot lists the company as State to State Moves Inc, so search both names when you research Bronze Star. Here’s what shows up most often in reviews:
- Communication: Customers often say Bronze Star’s coordinators were responsive during scheduling. Once the carrier takes over, communication shifts to that company, and several BBB complaints describe unanswered calls after payment.
- Packing quality: Customers who paid for packing report careful wrapping of fragile items and furniture. Since carriers do the work, quality varies by crew.
- Pricing accuracy: The most common BBB complaint is a price that rose at pickup, sometimes close to double the first quote. Bronze Star usually attributes the increase to extra inventory found during loading.
- Refunds: Refund disputes are the top BBB complaint theme. Bronze Star’s broker fee becomes nonrefundable 72 hours after you reserve.
Here’s what two BBB reviewers said about their Bronze Star moves:
“[Bronze Star’s carrier was] very nice and kind and were very gentle with our breakables and our tv they took the time to wrap it in both cling wrap and a blanket to make sure the TV was safe and protected. They made Moving my mom a lot easier and calmer. I extremely recommend them again”
—Toby, BBB
“The quoted price increased twice once after submitting a photo inventory and again at pickup ultimately more than doubling the original estimate. … The company operates as a broker, deflecting responsibility to the moving company. This structure makes it difficult to track your move or resolve issues.”
—Mak H., BBB
How to get the best result if you book Bronze Star
If you do book Bronze Star, these steps protect you from the problems reviewers mention most:
- Get a binding estimate in writing: Make sure it covers stairs, long carries, packing materials, and specialty items. Our list of questions for movers helps you cover every variable.
- Know the 72-hour window: Broker fees become nonrefundable 72 hours after booking, or right away if you book within 14 business days of pickup.
- Look up your carrier: Ask which carrier Bronze Star assigns and check its USDOT number before moving day.
- Plan for carrier payment: Carriers usually collect in cash, postal money orders, or certified funds, split between pickup and delivery. Confirm in writing if you want to pay by card.
- Document damage at delivery: Note any damage on the carrier’s paperwork before you sign, then file a written claim with the carrier within nine months.
How much does Bronze Star Moving & Storage cost?
Bronze Star Moving and Storage doesn’t publish prices, so your cost comes from an estimate based on the inventory and move details you provide. You pay Bronze Star a broker fee for booking and coordination, then pay the assigned carrier separately for transportation, usually split between pickup and delivery.
Bronze Star’s “No Date? No Problem!” option lets you reserve without a move date and lock in your pricing for up to 12 months. Military and government employees get a 10% discount, and our roundup of moving discounts lists more ways to save.
Stairs, long carries, elevators, parking restrictions, and extra packing materials can all change your estimate, so list them before pickup. Our guide to additional moving costs covers what to watch for.
Pro tip: Ask for a binding estimate so the carrier can’t charge more for the inventory and services listed. Our guide to binding vs. non-binding estimates explains what you’re agreeing to.
Before you pay a broker fee, run your move through the moveBuddha Moving Cost Calculator. It weighs distance, home size, move date, and service level together, so you know whether a Bronze Star estimate is realistic before you commit.
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What services does Bronze Star Moving & Storage offer?
Bronze Star Moving and Storage books long-distance moves through a network of 50+ FMCSA-authorized carriers. Here’s what the company advertises:
- Long-distance moves: Interstate relocation is Bronze Star’s core focus.
- Residential & commercial moves: Bronze Star books household moves and business relocations through its carriers.
- Packing & unpacking: Full and partial packing are available, with the assigned carrier doing the work.
- Storage: Short- and long-term storage are available through the carrier network.
- Military & government moves: Bronze Star gives a 10% discount to military and government employees. Compare it with our picks for the best military movers.
Bronze Star publishes its list of authorized carriers on its consumer resources page, which lets you research a carrier before you book.
How does Bronze Star compare to other movers?
Bronze Star didn’t make our lists of the best interstate moving companies or the best moving companies, which we rank using a 72-point rating system. These two licensed carriers top our interstate rankings:
Bronze Star Moving vs. Safeway Moving
Safeway Moving ranks No. 1 on our list of the best interstate moving companies. Unlike Bronze Star, Safeway is a licensed interstate carrier, so the crew that moves you works for the company you booked.
Safeway gives flat-rate binding quotes, includes 30 days of free storage-in-transit with every interstate move, and holds an A+ BBB rating.
rating
4.9 / 5
Bronze Star Moving vs. American Van Lines
American Van Lines ranks No. 2 on our list of the best interstate moving companies and has been in business since 1995. It’s a licensed carrier, so one company is accountable from pickup to delivery.
American Van Lines is also registered with the Department of Defense as a certified transportation provider, which makes it a strong alternative to Bronze Star for military moves.
rating
4.9 / 5
How does moving with Bronze Star Moving & Storage work?
Moving with Bronze Star starts with a quote and ends with delivery by the carrier it assigns. Here’s what to expect:
- Quote: Share your origin, destination, move size, and extras like packing or storage by phone or online form. The more detail you give, including specialty items and access issues, the more accurate your estimate.
- Reservation: Review your binding estimate before you sign, and ask which carrier is assigned. The 72-hour refund window starts when you reserve.
- Pickup: The carrier’s crew loads your belongings. Photograph high-value items first, and make sure any existing damage is noted on the bill of lading.
- Delivery: The carrier delivers and collects the remaining balance. Check items against the inventory and note any damage before you sign.
You can check your assigned carrier on the FMCSA SAFER database, and our USDOT lookup guide walks you through it. A moveBuddha Certified mover adds $1,000 in extra coverage and dispute mediation if something goes wrong.
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 4,500+ moving companies analyzed
- $50,000 in moving grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Bronze Star Moving & Storage FAQ
Is Bronze Star Moving & Storage a legit moving company?
Bronze Star Moving and Storage is a legitimate, licensed moving broker, not a moving company. It holds FMCSA broker authority under USDOT 3710555 and MC-1302081, plus Florida broker registration MB144. The carrier it assigns, not Bronze Star, moves your belongings.
Does Bronze Star Moving offer binding estimates?
Bronze Star Moving offers binding estimates that cap what the carrier can charge for the inventory and services listed. The price can change if you add items or services, or if access conditions differ from what you disclosed. Give a complete inventory and keep a written copy of your estimate.
Can I get a refund from Bronze Star Moving?
You can get a refund of Bronze Star’s broker fee only within 72 hours of reserving. That window doesn’t apply if you book within 14 business days of pickup, so the fee is nonrefundable right away. Don’t reserve until your plans are firm.
What happens if my items are damaged during a Bronze Star move?
If your items are damaged during a Bronze Star move, you file the claim with the carrier, not Bronze Star. Claims must be in writing within nine months of delivery. Note any damage on the delivery paperwork before you sign.
Can I lock in my price if I don’t have a move date yet?
You can lock in your Bronze Star price for up to 12 months without a move date through its “No Date? No Problem!” option. It helps if you’re waiting on a home sale or lease. Get the price-lock terms in writing when you reserve.
Does Bronze Star Moving offer a military discount?
Bronze Star Moving offers a 10% discount to military and government employees. Ask for it when you request your quote. Compare that price with licensed carriers on our list of the best military movers.
Does Bronze Star Moving handle local moves?
Bronze Star Moving focuses on long-distance, interstate moves. Its homepage doesn’t list local moves, so ask directly if you’re moving within your state. A local mover is usually the simpler choice for short moves.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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