Ken's Neat Moving & Storage Review 2026 (Rochester, NY)
Fact Checked by:
Positive
Reviews
76%
across 63 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Ken's Neat Moving & Storage is a 3.3/5-rated New York full-service mover. Ken's Neat Moving & Storage earns 76% positive reviews across 63 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Ken's Neat Moving & Storage at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
Ken's Neat Moving & Storage's services
- Full-service moving
- Packing
- Labor-only moving: Offered by 41% of Rochester movers (31% nationally)
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 71% of Rochester movers (63% nationally)
- Piano moving: A specialty offered by 29% of Rochester movers (42% nationally)
What this Ken's Neat Moving & Storage review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Ken's Neat Moving & Storage has been in business for many years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Ken's Neat Moving & Storage has about 76% positive reviews across roughly 63 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Ken's Neat Moving & Storage.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Ken's Neat Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
Had a last-minute cancellation from another company; Ken's helped the next day and was slightly cheaper. The crew was kind, courteous, and able to move most of our home.
Ken was thorough and extremely responsive. The movers arrived early, went right to work, and got the job done quickly. They were very professional.
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What do customers say about Ken's Neat Moving & Storage?
Ken's Neat Moving & Storage pulls in 76% positive reviews out of 63 verified ratings from multiple platforms, 22% negative, and 2% neutral.
What customers like most about Ken's Neat Moving & Storage
- Affordable rates: Many reviewers found Ken's Neat Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that Ken's Neat Moving & Storage was willing to adjust schedules or accommodate last-minute changes.
- Quick response times: Customer support at Ken's Neat Moving & Storage was often noted for responding to questions or concerns almost immediately
- Quick moving process: The team at Ken's Neat Moving & Storage often gets the job done faster than expected, saving clients time.
- Efficient service: Many customers praise Ken's Neat Moving & Storage for completing moves smoothly and with minimal downtime.
Most common complaints about Ken's Neat Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
Positive Ken's Neat Moving & Storage Reviews
Erik Stoneham, Google
Had a last-minute cancellation from another company; Ken's helped the next day and was slightly cheaper. The crew was kind, courteous, and able to move most of our home.
Christine Henning, Google
Ken was thorough and extremely responsive. The movers arrived early, went right to work, and got the job done quickly. They were very professional.
Chuck, Google
Prices are fair, very quick move, full service and efficient. Will be doing business again.
Negative Ken's Neat Moving & Storage Reviews
Adrian King, Google
Broke my things, didn't replace anything, arrived late, and only had two helpers. Won't be using them again.
E McCarthy, Google
Ken's quote was $700–$1,100, but the bill was $1,250 with half my items still at the old location. Two pieces of furniture were broken; one was not reported.
meg8278 (meg8278), Google
We were in a tight spot and moved in 3½ hours, but they took advantage of us and charged an outrageous amount.
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How moveBuddha rated Ken's Neat Moving & Storage
Ken's Neat Moving & Storage earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.9/5 average among Rochester movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Ken's Neat Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Ken's Neat Moving & Storage
Fast moves, fair rates, and friendly crews define most of the feedback. Across 63 reviews, 48 customers, or 76.2%, reported positive experiences. Customers praised affordable rates, flexible scheduling, quick replies, on-time arrivals, and efficient teams that finished moves quickly and often under estimate. Several said Ken’s Neat cost less than other companies they contacted, including Sheridan Movers, while repeat customers returned because the service felt dependable. Fourteen reviews, or 22.2%, described broken furniture or belongings, bills above expected ranges, unfinished work, late or poorly handled arrivals, and rude staff. One 3-star review had no written comments, so it offers no detail about the customer’s experience.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Ken's Neat Moving & Storage cost?
Ken's Neat Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Movers in Rochester charge an average of $170/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom New York move
$1,072 – $2,457
How does Ken's Neat Moving & Storage compare to other Rochester movers?
Ken's Neat Moving & Storage ranks alongside the top full-service movers in Rochester on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Rochester movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.62 |
86% | A+ | ||
|
4.58 |
89% | A+ | ||
|
4.5 |
96% | A+ | ||
|
4.48 |
93% | A+ | ||
|
4.26 |
88% | D+ | ||
4.16 |
96% | N/A | ||
|
4.34 |
93% | A+ | ||
|
4.2 |
94% | A+ | ||
|
4.28 |
94% | N/A | ||
|
4.48 |
92% | A+ |
Final verdict: Ken's Neat Moving & Storage
Ken's Neat Moving & Storage earns a 3.3/5 moveBuddha score, backed by 76% positive customer reviews across 63 verified reviews. Ken's Neat Moving & Storage has built a reputation for affordable rates and flexibility, making it worth a look for your New York move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Ken's Neat Moving & Storage
What services does Ken's Neat Moving & Storage offer?
Ken's Neat Moving & Storage is a full-service mover operating in New York. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
How do I choose the right Rochester moving company?
To pick the best Rochester mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Does Ken's Neat Moving & Storage require a deposit?
How much deposit Ken's Neat Moving & Storage asks for depends on your move type and timing. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
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