Armstrong Relocation & Companies Review
Here’s the quick answer: Armstrong Relocation, now branded as The Armstrong Company, is a Memphis-based full-service mover and one of United Van Lines’ largest agents. Founded in 1957, it holds an A+ rating from the Better Business Bureau (BBB) and runs 30+ locations for residential, commercial, and international moves. Below, we cover Armstrong’s services, pricing, reviews, and licensing, plus how it stacks up against the best interstate moving companies.
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What is Armstrong Relocation?
Armstrong Relocation is a full-service moving, storage, and logistics company that started in 1957 as a small, family-owned mover in Memphis, Tennessee. The company now operates as The Armstrong Company, with 30+ locations across 19 states, including Tennessee, Georgia, Texas, California, North Carolina, and Massachusetts.
Armstrong is an agent for both United Van Lines and Mayflower, which gives it nationwide reach for long-distance moves. Armstrong described itself as United Van Lines’ largest U.S. hauler when it acquired Boston’s MacDonald Moving Services in 2022, and its Charlotte, North Carolina, location earned the United Van Lines President’s Quality Award in 2019.
Armstrong’s three California locations in San Francisco, Sacramento, and Los Angeles came from Crown, which merged with Armstrong in 2013 and now also operates under The Armstrong Company name.
Armstrong lists seven core values: integrity, attitude, value, relationships, communication, generosity, and unity. The company also holds certifications from FIDI, OMNI, and Worldwide ERC, three industry groups tied to international and corporate relocation.
Don’t confuse Armstrong Relocation with Armstrong Moving, a mover based in Ontario, Canada, or with Armstrong Relocation Services in Pompano Beach, Florida. Neither is part of The Armstrong Company.
Pros & cons of Armstrong Relocation
- United & Mayflower agent with nationwide reach
- Local, long-distance & international moves
- A+ BBB rating & accreditation since 1959
- Safety representative at every location
- Commercial moving & warehousing
- No pricing listed online
- Quotes require a call or home survey
- Vehicle out-of-service rate above national average
- Mixed reviews on damage claims
Why moveBuddha:
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
What services does Armstrong Relocation offer?
Armstrong Relocation offers residential moving, commercial moving, and supply chain logistics from the same network of 30+ locations. Here’s what each service line includes.
Residential moving
- Local moves: Armstrong handles moves across town or nearby with optional full or partial packing, unpacking, and storage. Crews can also disassemble and reassemble furniture and crate specialty items.
- Long-distance moves: Armstrong moves households nationwide, often through the United Van Lines and Mayflower networks. The company defines long-distance moves as those over 500 miles.
- International moves: Families moving abroad can ship by air, ocean, or land, with Armstrong handling customs clearance and freight forwarding. Compare your options with our guide to the best international moving companies.
- Employee relocation: Armstrong manages corporate relocations for individual employees, including real estate assistance and temporary living arrangements.
- Storage: Armstrong offers short-term and long-term storage at its own warehouses for residential customers.
Commercial moving
Armstrong has moved facilities for education, government, healthcare, hospitality, and industrial clients, from small retail spaces to hospitals and manufacturing plants.
- Office & facility moving: Armstrong relocates offices, labs, and full facilities, with project management, packing, and file and record storage. Businesses get a single point of contact to coordinate the project.
- Furniture & equipment installation: Commercial customers can book furniture installation, reconfiguration, and modular build-outs and teardowns. Armstrong also offers workspace planning and design.
- IT support: Armstrong crews disconnect and reconnect electronic equipment and network connections during office moves.
- Decommissioning: Armstrong handles lease surrender services, debris removal, asset management, and disaster recovery and restoration for vacated spaces.
Logistics & warehousing
- Warehouse distribution: Armstrong stores business inventory in facilities with 24-hour monitored security, asset tagging, and barcode scanning.
- Inventory management: Businesses can use Armstrong for inventory control, record storage, and just-in-time deliveries to their sites.
- Final mile delivery: Armstrong receives freight shipped terminal to terminal and delivers it to the local destination.
How much does Armstrong Relocation cost?
Armstrong Relocation doesn’t publish prices, so you’ll need a free virtual or in-home estimate to get a number. Armstrong positions itself as a full-service mover, not a budget option.
Add-on services can raise your total. According to moveBuddha pricing data, full-service movers typically charge these extras:
| Add-on service | Typical cost |
|---|---|
| Professional packing | $0.15 – $0.21 per lb |
| Shuttle service | $0.08 – $0.12 per lb |
| Fuel surcharge | 8% – 15% of transport |
| Bulky items | $150 – $400 per item |
| Stairs, elevators & long carries | $75 – $500+ |
Armstrong offers valuation coverage and claims management but doesn’t list its protection rates online. Items worth more than $100 per pound, such as jewelry or art, need to be listed on a high-value inventory form before your move. Learn how valuation differs from coverage in our guide to moving insurance.
Since Armstrong’s quote is the only price you’ll see, benchmark it before you sign. The moveBuddha moving cost calculator weighs distance, home size, move date, and service level together, so your range reflects your actual move rather than a flat industry average.
Pro tip: Ask Armstrong for a binding estimate in writing, since it locks your price as long as your inventory doesn’t change. See our guide to binding vs. non-binding estimates.
What do customers say about Armstrong Relocation?
Armstrong’s Memphis headquarters holds an A+ BBB rating and has been BBB accredited since 1959. As of September 2026, the BBB profile shows just one complaint in the past three years, which the company answered.
Here’s how the Memphis office’s complaints over the past three years break down by BBB category:
| BBB complaint type | Complaints |
|---|---|
| Service or repair issues | 1 |
| Sales & advertising | 0 |
| Billing & collections | 0 |
| Delivery issues | 0 |
| Total | 1 |
Reviews vary more by location. Armstrong’s Atlanta office averages 3 out of 5 stars across two BBB reviews, and online discussions show some customers are confused by the United Van Lines connection. Armstrong is a United agent that performs moves itself, but it also holds federal broker authority, so ask who will handle your move before you book.
“This group of movers went above and beyond in terms of quality, efficiency, and dedication to making this move as smooth as possible. They were super attentive and careful in packaging all of our valuables, super engaged with keeping us in the loop about what was going on, and including us in the process as the day went on.”
—Joshua S., BBB
“Upon delivery it was obvious they had damaged a couple bookshelves. I also immediately noticed a step ladder was missing…. They sent me a very accusatory letter basically denying wrongdoing and a check for less than half of what I am out.”
—Stewart V., BBB
If your belongings arrive damaged or missing, document everything right away and learn how to file a damage claim with your mover.
How does the Armstrong Relocation moving process work?
Armstrong starts every move with a free virtual or in-home estimate. After you schedule one, an Armstrong representative contacts you, reviews your inventory, and builds an individualized quote.
A virtual survey lets you walk the representative through your home on a video call instead of hosting an in-person visit. International customers can track their shipments online.
Because Armstrong only quotes after a survey, collecting competing prices from several movers can take days of calls. The moveBuddha Mover Marketplace sends you up to five no-obligation quotes from one request, matched to movers’ real-time availability.
Is Armstrong Relocation licensed & insured?
Yes. Armstrong’s Memphis headquarters is registered with the Federal Motor Carrier Safety Administration (FMCSA) as Armstrong Transfer & Storage Company Inc, doing business as Armstrong Relocation Company, under USDOT 525 and MC-76574. Some other Armstrong offices hold their own USDOT numbers, such as Chattanooga, Tennessee (USDOT 1080349).
The Memphis office carries $1 million in bodily injury and property damage (BIPD) coverage, above the $750,000 federal minimum. Here’s how its FMCSA record looked as of September 2026:
| FMCSA record | Armstrong (USDOT 525) |
|---|---|
| Operating status | Active |
| Authority | Household goods carrier & broker |
| Safety rating | Satisfactory (1987) |
| Vehicle out-of-service rate | 25% (national avg. 22.26%) |
| Driver out-of-service rate | 7.7% (national avg. 6.67%) |
| Crashes (past 24 months) | 0 |
Armstrong’s out-of-service rates sit slightly above the national averages, but they’re based on a small sample of eight vehicle and 13 driver inspections. Every Armstrong location also has an Agency Safety Representative who completes a safety action plan for that office.
Learn what these databases mean in our guide to how moving companies are regulated.
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 4,500+ moving companies analyzed
- $50,000 in moving grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
How does Armstrong Relocation compare to other movers?
If Armstrong doesn’t serve your area or you want more quotes, these licensed carriers are strong alternatives. moveBuddha scores movers like these across 72 data points covering reputation, licensing, pricing transparency, and customer service.
Armstrong vs. Safeway Moving
Safeway Moving is a veteran-owned carrier that owns its trucks and employs its own crews. Safeway quotes interstate moves as a flat-rate, binding price after a virtual inventory survey and includes 30 days of free storage. Safeway is also moveBuddha Certified, which adds $1,000 in move coverage and dispute mediation. If you want upfront, fixed pricing, Safeway is a strong pick over Armstrong.
rating
4.9 / 5
Armstrong vs. American Van Lines
American Van Lines (AVL) is a direct carrier that has moved customers nationwide since 1995 with its own trucks. AVL provides binding estimates on long-distance moves after an inventory walkthrough, and it’s also moveBuddha Certified. If you’re moving long-distance and want one company from quote to delivery, AVL is a solid alternative to Armstrong.
rating
4.9 / 5
Armstrong vs. Mayzlin Relocation
Mayzlin Relocation is a licensed carrier (USDOT 3182355) that runs its own fleet of trucks and warehouses. Mayzlin is smaller than Armstrong’s national network, but it keeps your move in one company’s hands from pickup to delivery. For a more personal experience, Mayzlin is worth a quote alongside Armstrong.
rating
4.79 / 5
Is Armstrong Relocation worth it?
Yes, Armstrong Relocation is a reliable choice for residential and commercial moves, especially if you want a long-established United Van Lines agent. An A+ BBB rating, accreditation since 1959, and one BBB complaint in three years back that up.
The trade-off is pricing. Armstrong doesn’t publish rates, and its premium full-service positioning means you should compare at least two or three quotes. moveBuddha’s pricing tools give you a benchmark built on 1,000+ live price points collected every month and research on 4,500+ movers.
FAQ
Is Armstrong Relocation part of United Van Lines?
No, Armstrong Relocation is an independent company that works as an agent for United Van Lines and Mayflower. It performs moves under those networks and books its own local and commercial moves. Your contract and point of contact come through Armstrong.
Is Armstrong Relocation a moving broker?
No, Armstrong Relocation is primarily a licensed moving carrier that uses its own crews, though it also holds federal broker authority. Ask your representative who will perform your move before you book.
Is Armstrong Relocation the same as The Armstrong Company?
Yes. Armstrong Relocation now operates as The Armstrong Company, the same Memphis-based mover founded in 1957. It isn’t connected to Armstrong Moving in Canada or Armstrong Relocation Services in Florida.
Does Armstrong Relocation offer international moves?
Yes, Armstrong Relocation moves households abroad by air, ocean, or land. It handles customs clearance and freight forwarding. International customers can also track shipments online.
How do I get a quote from Armstrong Relocation?
Schedule a free virtual or in-home estimate on the Armstrong website or by phone. A representative reviews your inventory and sends an individualized quote. Ask for a binding estimate so your price can’t change unless your inventory does.
What happens if Armstrong Relocation damages my belongings?
File a written claim with Armstrong Relocation, which offers valuation coverage and claims management. Federal rules give you nine months from delivery to file an interstate claim. Photograph the damage and keep your inventory sheet as evidence.
Which other mover reviews should you read?
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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