Metropolis Moving, Inc. Review 2026 (Brooklyn, NY)
Fact Checked by:
Positive
Reviews
96%
across 523 reviews
moveBuddha
Score
4.4/5
based on moveBuddha methodology
Years in
Business
11
founded 2015
Metropolis Moving, Inc. is a 4.4/5-rated New York full-service mover, operating since 2015 (11 years in business). Metropolis Moving, Inc. earns 96% positive reviews across 523 verified customer reviews. The company holds inactive FMCSA registration. All ratings reflect moveBuddha's independent analysis.
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Metropolis Moving, Inc. at a glance
- Track record: 11 years in business with 96% positive customer reviews (523 verified reviews)
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.5/5
- Quote accuracy: 44/5
Metropolis Moving, Inc.'s services
- Full-service moving
- Packing & Unpacking
- Labor-only moving: Offered by 56% of Rochester movers (56% nationally)
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 100% of Rochester movers (85% nationally)
- Piano moving: A specialty offered by 78% of Rochester movers (71% nationally)
What this Metropolis Moving, Inc. review covers
Efficient service
Professional and polite staff
Careful handling
Good communication
Transparent pricing
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Metropolis Moving, Inc. has been in business for 11 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Metropolis Moving, Inc. has about 96% positive reviews across roughly 523 total reviews, with an average Yelp rating of 4.8.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Metropolis Moving, Inc., and Metropolis Moving, Inc. makes deposit expectations clear upfront.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Metropolis Moving, Inc. emphasizes clear communication, careful handling.
Recent reviews
"From start to finish, their service was exceptional. They showed up on time, communicated extremely well, handled my belongings with care, and went above and beyond. No hidden fees or surprises—just straightforward, honest pricing."
"Metropolis was fantastic. Jake, Adam, Eddie, and Zach were organized, fast, communicative, and careful with our things. The price was right as well. This was one of the least painful moves I've experienced."
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What do customers say about Metropolis Moving, Inc.?
Metropolis Moving, Inc. pulls in 96% positive reviews out of 523 verified ratings from multiple platforms, 3% negative, and 0% neutral.
What customers like most about Metropolis Moving, Inc.
- Efficient service: Many customers praise Metropolis Moving, Inc. for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Metropolis Moving, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Metropolis Moving, Inc.'s attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from Metropolis Moving, Inc. throughout the moving process.
- Transparent pricing: Many reviewers felt confident booking with Metropolis Moving, Inc. due to honest, upfront pricing and no surprise fees.
Most common complaints about Metropolis Moving, Inc.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Metropolis Moving, Inc. clients.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive Metropolis Moving, Inc. Reviews
R Ayhan, Google
"From start to finish, their service was exceptional. They showed up on time, communicated extremely well, handled my belongings with care, and went above and beyond. No hidden fees or surprises—just straightforward, honest pricing."
Leah Mandel, Google
"Metropolis was fantastic. Jake, Adam, Eddie, and Zach were organized, fast, communicative, and careful with our things. The price was right as well. This was one of the least painful moves I've experienced."
Donald Gibson, Google
"The entire process was very smooth. Everything done as promised and on time. Price was exactly as quoted, no surprises, no damage or issues unpacking. Crew was friendly and communicated clearly."
Negative Metropolis Moving, Inc. Reviews
"We felt scammed by a bait and switch. Paid significantly more than the original quote because they charged for every small thing they had to do to move us...not satisfied with the quality (they also forgot to give us back an item)."
Yelp
"When the boxes got to the other apartment they were all crushed and contents were broken. The bed that they charged me $40 to take apart (which I ended up doing myself since they were so slow) they managed to lose some pieces to. So now I'm sleeping on the floor $40 poorer."
"Scheduled to arrive at 2 PM, movers showed up at 11PM. No communication or emergency contact. We couldn't get to storage or have the cleaners come. This has been the worst move of my life. Do not hire this company."
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Is Metropolis Moving, Inc. licensed & insured?
Yes. Metropolis Moving, Inc. is FMCSA-registered and inactive. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Inactive | Sep 2026 |
New York requires moving companies to have a license and obtain a New York Department of Transportation (NYDOT) number. A NYDOT license ensures your mover is in compliance with the state's safety, insurance, and operational regulations. You can verify Metropolis Moving, Inc.'s active status on the New York licensed movers database.
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How moveBuddha rated Metropolis Moving, Inc.
Metropolis Moving, Inc. earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. That's in line with the 4.4/5 average among Rochester movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Metropolis Moving, Inc. | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Metropolis Moving, Inc.
Customer feedback paints a clear picture: Metropolis Moving, Inc. stands out for efficiency, professionalism, careful handling, excellent communication, and transparent pricing. Out of 523 pieces of input, 96% were positive, showing consistent satisfaction. Many highlight how fast and respectful crews work, often noting belongings arrived without damage and billing matched original quotes. Clients frequently mention staff’s willingness to answer questions, their flexibility, and problem-solving approach, while their rates beat most competitors. Negative feedback, though rare, focuses on unexpected fees for extra items, reports of damages to furniture, and occasional significant delays or arrival issues. These concerns, while important, appear infrequently and are often contrasted with experiences at larger or less personal moving companies. Compared to others in the field, Metropolis receives stronger marks for reliability, care, and cost transparency. Customers seeking reliable, prompt, and courteous movers with upfront pricing will likely find Metropolis Moving among the most trusted options in the area.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does Metropolis Moving, Inc. cost?
Metropolis Moving, Inc. does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom New York move
$1,078 – $2,463
How does Metropolis Moving, Inc. compare to other Rochester movers?
Metropolis Moving, Inc. ranks alongside the top full-service movers in Rochester on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Rochester movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
71% | A+ | ||
|
4.5 |
94% | A+ | ||
|
4.52 |
89% | A+ | ||
|
4.48 |
91% | A+ | ||
|
4.44 |
91% | A+ | ||
|
4.36 |
93% | N/A | ||
|
4.2 |
93% | A+ | ||
4.16 |
91% | D+ | ||
|
4.06 |
90% | N/A | ||
|
4.52 |
92% | A+ |
How Metropolis Moving, Inc.'s ratings compare to other Rochester movers
Metropolis Moving, Inc. earns a higher-than-average Yelp rating (4.8/5) across the 9 movers analyzed in Rochester, which carry an average Yelp rating of 3.2/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Metropolis Moving, Inc. | 4.8/5 | -- |
| Rochester movers | 3.2/5 | 9 movers |
| New York movers | 3.7/5 | 147 movers |
Final verdict: Metropolis Moving, Inc.
Metropolis Moving, Inc. earns a 4.4/5 moveBuddha score, backed by 96% positive customer reviews across 523 verified reviews. Over 11 years in business, Metropolis Moving, Inc. has built a reputation for efficient service and professional and polite staff, making it worth a look for your New York move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about Metropolis Moving, Inc.
How does Metropolis Moving, Inc.'s review score compare to other New York movers?
Metropolis Moving, Inc. earns 96% positive customer reviews across 523 verified customer reviews. Its composite moveBuddha score is 4.4/5. That's above the 89% average among Rochester movers, and above the 84% New York average.
Is Metropolis Moving, Inc. a legitimate, licensed mover?
Yes, Metropolis Moving, Inc. is FMCSA-registered and inactive. You can verify their licensing status on the New York state regulator database.
Does Metropolis Moving, Inc. offer labor-only moving?
Yes, Metropolis Moving, Inc. offers labor-only moving for customers who rent their own truck or container. Only 56% of Rochester movers offer this service, compared to 56% nationally.
Does Metropolis Moving, Inc. offer piano moving?
Yes, Metropolis Moving, Inc. offers piano moving. That's a specialty only 78% of Rochester movers provide, compared to 71% nationally.
How do I choose the right Rochester moving company?
To pick the best Rochester mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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