The Armstrong Company Review
Fact Checked by:
Positive Reviews
87%
across 23 reviews
moveBuddha Score
4.2/5
based on moveBuddha methodology
Years in Business
56
founded 1970
FMCSA Status
Active
The Armstrong Company is a 4.2/5-rated Kentucky full-service mover, operating since 1970 (56 years in business). The Armstrong Company earns 87% positive reviews across 23 verified customer reviews. The company holds active FMCSA registration and operates 8 trucks. All ratings reflect moveBuddha's independent analysis.
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The Armstrong Company at a glance
- Track record: 56 years in business with 87% positive customer reviews across 23 verified reviews.
- Scale: 8 trucks operating across Kentucky
- Industry experience: 4.72/5
- Customer service: 3.86/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Careful handling
Good communication
Efficient service
Helpful movers
Show details Hide details
Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. The Armstrong Company has been in business for 56 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. The Armstrong Company has about 87% positive reviews across roughly 23 total reviews, with an average Yelp rating of 3.7.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from The Armstrong Company.
Customer service 3.8
From responsiveness to follow-through, customer service is a big differentiator. The Armstrong Company emphasizes clear communication, careful handling.
Recent reviews
"Had a great packing experience with Armstrong! Dakota and Nick were awesome, fast, and respectful of my belongings."
"The entire Armstrong/United team were great. ... Both were very responsive to our questions throughout the process. ... no damage to any of our goods and everything worked very smoothly."
DOT number
Address
Payment methods
What do customers say about The Armstrong Company?
Across 23 verified customer reviews from multiple platforms, 87% are positive, 13% are negative, and 0% are neutral.
What customers like most about The Armstrong Company
- Professional and polite staff: Customers say the The Armstrong Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to The Armstrong Company's attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from The Armstrong Company throughout the moving process.
- Efficient service: Many customers praise The Armstrong Company for completing moves smoothly and with minimal downtime.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about The Armstrong Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Damage to home: Customers reported scratched floors, dinged walls, or other property damage during the move.
- Insurance issues: There were frustrations around slow claims processing or denied damage claims.
Positive The Armstrong Company Reviews
Andrew Archibald, Google
"Had a great packing experience with Armstrong! Dakota and Nick were awesome, fast, and respectful of my belongings."
"The entire Armstrong/United team were great. ... Both were very responsive to our questions throughout the process. ... no damage to any of our goods and everything worked very smoothly."
Yelp
"Armstrong moved my family from TN to Louisville. ... The crew was friendly and they put us at ease since it was obvious they were highly skilled and they truly cared about our possessions. The customer service was exceptional from start to finish."
Negative The Armstrong Company Reviews
Yelp
"I have items shoved everywhere in random boxes that are not properly labeled. We also have 2 beds that are unusable because they somehow lost parts... Gross!!"
Yelp
"Their workers caused hundreds of dollars in damage to my home. Scratched my wood floor and tried to hide it. ... Customer service gave us the run-a-round and ended up doing nothing."
Yelp
"Several items were broken which I repaired myself and when I did make a claim, the claim was denied... company will take your money say your items are fully insured and then pick and choose what they want to pay for."
Is The Armstrong Company licensed & insured?
Yes. The Armstrong Company holds active FMCSA registration under the legal name ARMSTRONG RELOCATION COMPANY OHIO LLC. They operate 8 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/29/2026 |
| Fleet size | 8 power units | 04/29/2026 |
| FMCSA inspections | 0 total inspections | 04/29/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
Movers in Kentucky are licensed and regulated by the Kentucky Transportation Cabinet (KYTC) – Division of Motor Carriers. Moving companies that operate within the state must carry adequate cargo insurance and file public tariffs detailing the services they offer and the cost for each. The KYTC can assist consumers with resolving disputes with movers, but only after a customer makes a formal written complaint. You can verify The Armstrong Company's active status on the Kentucky licensed movers database.
The Armstrong Company locations
The Armstrong Company has 15 locations:
- The Armstrong Company (headquarters)
- Durham
- Atlanta
- Jackson
- Akron
- Tulsa
- Oklahoma City
- Lancaster
- Memphis
- Houston
- Birmingham
- Huntsville
- Denver
- Madison
- Milwaukee
How moveBuddha rated The Armstrong Company
The Armstrong Company earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | The Armstrong Company | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 3.86/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3.5/5 | Market presence & industry recognition |
Our summary of The Armstrong Company
Relocation customers highlight Armstrong's standout professionalism, careful handling, and consistently helpful teams. The input showcases efficient service, responsive communication, and movers who protect belongings. Most feedback strongly commends Armstrong for treating possessions respectfully and exceeding expectations, especially compared to other movers. A few reviews indicate issues with item damage, home damage, or unaddressed insurance claims, but these are rare. Out of 23 reviews, 87% expressed strong satisfaction, while negative feedback centered on property protection and problem resolution. Armstrong clients frequently note smoother moving experiences and friendlier crews than industry norms. Key strengths include their courteous staff, organized approach, and a clear focus on customer care.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does The Armstrong Company cost?
The Armstrong Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Kentucky moving costs across all home sizes and service types, see our Kentucky moving cost guide.
How does The Armstrong Company compare to other Louisville movers?
The Armstrong Company ranks alongside the top full-service movers in Louisville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Louisville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
84% | A+ | ||
|
4.52 |
89% | A+ | ||
|
4.52 |
80% | A | ||
|
4.62 |
96% | A+ | ||
|
4.58 |
94% | A+ | ||
|
4.5 |
86% | A+ | ||
|
4.36 |
20% | A+ | ||
|
4.34 |
86% | A | ||
|
4.2 |
87% | A+ | ||
|
4.34 |
89% | A+ |
How The Armstrong Company's ratings compare to other Louisville movers
The Armstrong Company earns a higher-than-average Yelp rating (3.7/5) across the 14 movers analyzed in Louisville, which carry an average Yelp rating of 2.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| The Armstrong Company | 3.7/5 | -- |
| Louisville movers | 2.7/5 | 14 movers |
| Kentucky movers | 2.7/5 | 27 movers |
Final verdict: The Armstrong Company
The Armstrong Company earns a 4.2/5 moveBuddha score with 87% positive customer reviews across 23 verified reviews. With 56 years in business and 8 trucks operating across Kentucky, The Armstrong Company is a solid option to consider for Kentucky moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about The Armstrong Company
Is The Armstrong Company a legitimate, licensed mover?
Yes. The Armstrong Company holds active FMCSA registration. The company operates 8 trucks. You can verify their licensing status on the Kentucky state regulator database.
How does The Armstrong Company's review score compare to other Kentucky movers?
The Armstrong Company earns 87% positive customer reviews across 23 verified customer reviews. Its composite moveBuddha score is 4.2/5.
What services does The Armstrong Company offer?
The Armstrong Company is a full-service mover operating in Kentucky. The company operates 8 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does The Armstrong Company require a deposit?
Deposit requirements for The Armstrong Company depend on the type and timing of your move. Most Kentucky full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has The Armstrong Company been in business?
The Armstrong Company has been in business for 56 years, founded in 1970. The company holds active FMCSA registration.
Is The Armstrong Company associated with a van line?
Yes. The Armstrong Company is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Louisville moving company?
To pick the best Louisville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking The Armstrong Company?
Compare The Armstrong Company's quote against other top Kentucky movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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