Flex Moving & Storage Review 2026 (Smyrna, TN)
Fact Checked by:
Positive
Reviews
75%
across 64 reviews
moveBuddha
Score
4.5/5
based on moveBuddha methodology
Years in
Business
4
founded 2022
FMCSA
Status
Active
Flex Moving & Storage is a 4.5/5-rated Tennessee moveBuddha-partnered mover, operating since 2022 (4 years in business). Flex Moving & Storage earns 75% positive reviews across 64 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Flex Moving & Storage at a glance
- Track record: 4 years in business with 75% positive customer reviews (64 verified reviews)
- Scale: 3 trucks operating across Tennessee
- Industry experience: 4.42/5
- Customer service: 5/5
- Review quality: 4.34/5
- Quote accuracy: 4.24/5
Flex Moving & Storage's services
- Full-service moving
- Packing
- Labor-only moving: Offered by 36% of Nashville movers (29% nationally)
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 56% of Nashville movers (61% nationally)
What this Flex Moving & Storage review covers
Friendly and approachable staff
Professional and polite staff
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Company stats
Read full reviewIndustry experience 4.4
Companies with more years in business often outperform newer competitors. Flex Moving & Storage has been in business for 4 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.3
Customer reviews are the clearest window into a mover’s reputation. Flex Moving & Storage has about 75% positive reviews across roughly 64 total reviews, with an average Yelp rating of 2.4.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Flex Moving & Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Flex Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
Sev, Peter and Everest were absolutely wonderful! Great communication and care with my belongings and unloaded exactly as I requested. 100% will work with Flex again.
Tay and Damien unloaded my things and took great care with each item. Polite, professional and Flex should be proud to have them. I was more than pleased.
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What do customers say about Flex Moving & Storage?
Flex Moving & Storage pulls in 75% positive reviews out of 64 verified ratings from multiple platforms, 23% negative, and 2% neutral.
What customers like most about Flex Moving & Storage
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Flex Moving & Storage.
- Professional and polite staff: Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Most common complaints about Flex Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Flex Moving & Storage clients.
- Broken promises: Customers noted instances where Flex Moving & Storage failed to deliver on services that were initially guaranteed.
Positive Flex Moving & Storage Reviews
Aiesha W., Yelp
Sev, Peter and Everest were absolutely wonderful! Great communication and care with my belongings and unloaded exactly as I requested. 100% will work with Flex again.
Josh M., Yelp
Tay and Damien unloaded my things and took great care with each item. Polite, professional and Flex should be proud to have them. I was more than pleased.
Callie M., Yelp
Devon and Amir were great... very professional and friendly... and we had a nice talk
Negative Flex Moving & Storage Reviews
Maren W., Yelp
They're offering $732 for $6,000+ in documented damage backed by 100+ photos—and refuse to let me speak to anyone above the team lead.
Ling, Yelp
They charged me close to $3000 and my total was suppose to be $779. Had to get my bank involved finally.
Carmen G., Yelp
Suppose to move on A Saturday and they had workers walk off the job so had to do it on Sunday. ... I asked for an adjustment on the bill but have not heard back. ... just empty promises.
Neutral Flex Moving & Storage Reviews
Sydney C., Yelp
Flex hired kids from an app with no moving experience! ... broken recliner, damaged several family heirlooms ... dragged furniture across just redone hardwood floors. As of 5/29 We came to an agreement. Thank you
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Is Flex Moving & Storage licensed & insured?
Yes. Flex Moving & Storage is FMCSA-registered and active, operating under the legal name FLEX MOVING INC. The company runs 3 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 10/14/2026 |
| Fleet size | 3 power units | 10/14/2026 |
Although a local license is not required in Tennessee, make sure the moving company you’ll be hiring is registered with U.S. Department of Transportation (USDOT). To verify if you’re dealing with a legal and licensed mover, you may ask them their USDOT registration number. You can verify Flex Moving & Storage's active status on the Tennessee licensed movers database.
Flex Moving & Storage locations
Flex Moving & Storage has 42 locations:
- Flex Moving & Storage (headquarters)
- Durham
- Los Angeles
- San Diego
- West Palm Beach
- Miami
- Fort Lauderdale
- Washington DC
- Washington DC
- Tucson
- Jacksonville
- Tampa
- Pittsburgh
- Philadelphia
- Boynton Beach
- Atlanta
- Atlanta
- Fontana
- Boston
- Boston
- Greensboro
- East Nassau
- Salt Lake City
- Austin
- Dallas
- San Antonio
- San Antonio
- Houston
- Houston
- Arlington
- Denver
- Phoenix
- Phoenix
- Ontario
- Hollywood
- Orlando
- Orlando
- St. Petersburg
- Detroit
- Detroit
- Minneapolis
- Charlotte
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How moveBuddha rated Flex Moving & Storage
Flex Moving & Storage earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.8/5 average among Nashville movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Flex Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.42/5 | Years in operation, fleet size & locations |
| Review quality | 4.34/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.34/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Flex Moving & Storage
Friendly crews, costly surprises: Flex Moving & Storage earned positive feedback in 48 of 64 reviews, or 75.0%. Customers praised friendly, approachable, professional staff, careful handling, fast service, clean units, and helpful communication. Some found Flex cheaper or faster than competing options. Negative feedback centers on damaged belongings and homes, water damage, missing items, surprise or inflated charges, late deliveries, and promises that were not kept. Several customers also reported slow claims and unanswered messages, while a few later received resolutions. The results show strong crew-level service beside serious concerns about billing, scheduling, protection, and follow-through.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Movers in Nashville charge an average of $121/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Tennessee moving costs across all home sizes and service types, see our Tennessee moving cost guide.
Estimated for a typical 2-3 bedroom Tennessee move
$992 – $2,303
How does Flex Moving & Storage compare to other Nashville movers?
Flex Moving & Storage ranks alongside the top full-service movers in Nashville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Nashville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.62 |
97% | A- | ||
|
4.58 |
91% | A+ | ||
|
4.56 |
91% | A+ | ||
|
4.62 |
91% | A+ | ||
|
4.56 |
95% | A+ | ||
|
4.56 |
95% | C+ | ||
|
4.52 |
89% | A+ | ||
|
4.44 |
82% | A | ||
|
4.42 |
88% | A+ | ||
|
4.38 |
88% | C+ |
How Flex Moving & Storage's ratings compare to other Nashville movers
Flex Moving & Storage's Yelp rating (2.4/5) is lower than the average across the 98 movers analyzed in Nashville, which carry an average Yelp rating of 3.2/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Flex Moving & Storage | 2.4/5 | -- |
| Nashville movers | 3.2/5 | 98 movers |
| Tennessee movers | 3.0/5 | 181 movers |
Final verdict: Flex Moving & Storage
Flex Moving & Storage earns a 4.5/5 moveBuddha score, backed by 75% positive customer reviews across 64 verified reviews. Over 4 years in business and 3 trucks operating across Tennessee, Flex Moving & Storage has built a reputation for friendly and approachable staff and professional and polite staff, making it worth a look for your Tennessee move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Flex Moving & Storage
Is Flex Moving & Storage a legitimate, licensed mover?
Yes, Flex Moving & Storage is FMCSA-registered and active, operating 3 trucks. You can verify their licensing status on the Tennessee state regulator database.
What services does Flex Moving & Storage offer?
Flex Moving & Storage is a moveBuddha-partnered mover operating in Tennessee. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Flex Moving & Storage offer labor-only moving?
Yes, Flex Moving & Storage offers labor-only moving for customers who rent their own truck or container. Only 36% of Nashville movers offer this service, compared to 29% nationally.
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