Flex Moving & Storage Review
Fact Checked by:
Positive Reviews
93%
across 397 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
3
founded 2023
FMCSA Status
Active
Flex Moving & Storage is a 4.4/5-rated North Carolina moveBuddha-partnered mover, operating since 2023 (3 years in business). Flex Moving & Storage earns 93% positive reviews across 397 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Flex Moving & Storage at a glance
- Track record: 3 years in business with 93% positive customer reviews across 397 verified reviews.
- Scale: 3 trucks operating across North Carolina
- Industry experience: 4.14/5
- Customer service: 4.72/5
- Review quality: 4.34/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Helpful movers
Good communication
Quick moving process
Highly recommended
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Company stats
Read full reviewIndustry experience 4.1
Companies with more years in business often outperform newer competitors. Flex Moving & Storage has been in business for 3 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and estate moving.
Review quality 4.3
Customer reviews are the clearest window into a mover’s reputation. Flex Moving & Storage has about 93% positive reviews across roughly 397 total reviews, with an average Yelp rating of 2.5.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Flex Moving & Storage. Discounts may be available for groups like military, seniors.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Flex Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
John and Emmanuel were a great moving team. They made a challenging move efficient and problem-free. Their courtesy, communication, and engagement were a bonus. Would definitely use Flex again.
We initially had a problem with our move but the manager reviewed my comments and have turned our experience around by making things great. It really means a lot when companies take the initiative!!
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What do customers say about Flex Moving & Storage?
Across 397 verified customer reviews from multiple platforms, 93% are positive, 5% are negative, and 2% are neutral.
What customers like most about Flex Moving & Storage
- Professional and polite staff: Customers say the Flex Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Good communication: Reviewers frequently mention clear, consistent updates from Flex Moving & Storage throughout the moving process.
- Quick moving process: The team at Flex Moving & Storage often gets the job done faster than expected, saving clients time.
- Highly recommended: Many reviewers said they would recommend Flex Moving & Storage to friends and family without hesitation.
Most common complaints about Flex Moving & Storage
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Flex Moving & Storage clients.
- Damage to items: Some customers reported that items were damaged during packing or loading.
Sample positive reviews
Brian B., Yelp
John and Emmanuel were a great moving team. They made a challenging move efficient and problem-free. Their courtesy, communication, and engagement were a bonus. Would definitely use Flex again.
Karen D., Yelp
We initially had a problem with our move but the manager reviewed my comments and have turned our experience around by making things great. It really means a lot when companies take the initiative!!
Prince .., Yelp
Initially I ran into issues with being over charged for my move but after reaching out I was able to get it resolved. Thank you Jeanne!
Sample negative reviews
London R., Yelp
I booked Flex Moving and Storage for a SAME-DAY move... They were scheduled to arrive at 4 PM... and NEVER showed up‼ I called and called with zero response. No refund, no apology, no follow-up.
Dasha L., Yelp
I hired this company to move my studio... They arrived with a small trailer that was nowhere near large enough. They left behind dozens of boxes and two tables... My card was charged anyway. Thieves.
Lisa M., Yelp
DO NOT EVER IN YOUR LIFE USE THIS SCAM OF A 'COMPANY'. ... Instead of a moving truck large enough for a three-bedroom apartment, a small trailer was sent. ... I had to remove my own items from the trailer.
Sample neutral reviews
Javier A., Yelp
Flex Moving is a mediocre company. They committed to send me two experienced movers and a big truck, but sent one experienced and one new person, plus a small cargo. We had to help move. Compensation was rejected.
Mohammad U., Yelp
I am glad flex team contacted back and agreed to return my deposit as they couldn't provide the service I was supposed to. Thanks Flex team for making it better.
Reviewer of Things, Google
Recently it was bought by Extra Space Storage. It's not a bad facility-it has multiple storage options including a/c. The space does need some much needed renovations, but as a company I don't recommend Extra Space Storage because they have increased costs to nearly double my initial payment of every unit I've had with them.
Is Flex Moving & Storage licensed & insured?
Yes. Flex Moving & Storage holds active FMCSA registration under the legal name FLEX MOVING INC. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/06/2026 |
| Fleet size | 3 power units | 04/06/2026 |
| FMCSA inspections | 0 total inspections | 04/06/2026 |
For-profit household goods carriers in the state fall under the jurisdiction of the North Carolina Utilities Commission, Transportation Division. All legitimate movers should have a “C Number” issued by the commission, signifying that they’ve met minimum insurance requirements and adhere to the provisions outlined in the state’s Maximum Rate Tariff (MRT). You can verify Flex Moving & Storage's active status on the North Carolina licensed movers database.
Flex Moving & Storage locations
Flex Moving & Storage has 28 locations:
- Flex Moving & Storage (headquarters)
- Jacksonville
- Tampa
- San Diego
- Miami
- West Palm Beach
- Tucson
- Atlanta
- Los Angeles
- Fontana
- Boston
- Washington DC
- Washington DC
- East Nassau
- Philadelphia
- Nashville
- Salt Lake City
- Austin
- Dallas
- Houston
- San Antonio
- Arlington
- Phoenix
- Orlando
- St. Petersburg
- Detroit
- Minneapolis
- Charlotte
How moveBuddha rated Flex Moving & Storage
Flex Moving & Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Flex Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.14/5 | Years in operation, fleet size & locations |
| Review quality | 4.34/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Flex Moving & Storage
Customers rave about Flex Moving & Storage’s professional and polite staff, helpful movers, and strong communication. Many highlight a quick moving process and recommend the company to others. Most feedback describes efficient, friendly service that stands out compared to other moving companies. Some customers, though, report serious issues like delayed arrivals, unexpected charges, and damage to items. These negative experiences often involve missed appointments, poor equipment choices, or billing disputes. Out of 397 reviews, 93% are positive, showing that most customers are satisfied, but a small number have faced significant problems that other companies may handle better.
Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Flex Moving & Storage cost?
Flex Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Flex Moving & Storage compare to other Durham movers?
Flex Moving & Storage ranks alongside the top full-service movers in Durham on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Durham movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.52 |
85% | A+ | ||
|
4.56 |
53% | C | ||
|
4.64 |
94% | A+ | ||
|
4.5 |
83% | A+ | ||
|
4.42 |
93% | A+ | ||
|
4.38 |
78% | A+ | ||
|
4.42 |
82% | A | ||
|
4.4 |
93% | B | ||
|
4.42 |
43% | A | ||
|
4.56 |
94% | A+ |
How Flex Moving & Storage's ratings compare to other Durham movers
Flex Moving & Storage's Yelp rating (2.5/5) is lower than the average across the 27 movers analyzed in Durham, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Flex Moving & Storage | 2.5/5 | -- |
| Durham movers | 3.5/5 | 27 movers |
| North Carolina movers | 3.5/5 | 116 movers |
Final verdict: Flex Moving & Storage
Flex Moving & Storage earns a 4.4/5 moveBuddha score with 93% positive customer reviews across 397 verified reviews. With 3 years in business and 3 trucks operating across North Carolina, Flex Moving & Storage is a solid option to consider for North Carolina moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Flex Moving & Storage
Is Flex Moving & Storage a legitimate, licensed mover?
Yes. Flex Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the North Carolina state regulator database.
How does Flex Moving & Storage's review score compare to other North Carolina movers?
Flex Moving & Storage earns 93% positive customer reviews across 397 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is Flex Moving & Storage's Yelp rating lower than other sources?
Flex Moving & Storage's 2.5/5 Yelp rating across 20 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Flex Moving & Storage offer?
Flex Moving & Storage is a moveBuddha-partnered mover operating in North Carolina. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Flex Moving & Storage require a deposit?
Deposit requirements for Flex Moving & Storage depend on the type and timing of your move. Most North Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Flex Moving & Storage been in business?
Flex Moving & Storage has been in business for 3 years, founded in 2023. The company holds active FMCSA registration.
How do I choose the right Durham moving company?
To pick the best Durham mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Flex Moving & Storage?
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