Ontrack Moving, LLC Review
Fact Checked by:
Positive Reviews
96%
across 994 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
15
founded 2011
FMCSA Status
Active
Ontrack Moving, LLC is a 4.5/5-rated California full-service mover, operating since 2011 (15 years in business). Ontrack Moving, LLC earns 96% positive reviews across 994 verified customer reviews. The company holds active FMCSA registration and operates 20 trucks. All ratings reflect moveBuddha's independent analysis.
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Ontrack Moving, LLC at a glance
- Track record: 15 years in business with 96% positive customer reviews across 994 verified reviews.
- Scale: 20 trucks operating across California
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 4.5/5
- Quote accuracy: 3.96/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Ontrack Moving, LLC has been in business for 15 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Ontrack Moving, LLC has about 96% positive reviews across roughly 994 total reviews, with an average Yelp rating of 4.9.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Ontrack Moving, LLC.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Ontrack Moving, LLC emphasizes clear communication, careful handling.
Recent reviews
"Ontrack was excellent. Movers were professional and didn’t damage anything. Will definitely hire again."
"Movers were fast and very organized. Totally recommended. Thanks Jerome and Justin!"
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What do customers say about Ontrack Moving, LLC?
Across 994 verified customer reviews from multiple platforms, 96% are positive, 2% are negative, and 2% are neutral.
What customers like most about Ontrack Moving, LLC
- Efficient service: Many customers praise Ontrack Moving, LLC for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Ontrack Moving, LLC's attention to detail.
- Professional and polite staff: Customers say the Ontrack Moving, LLC's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Ontrack Moving, LLC often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Ontrack Moving, LLC throughout the moving process.
Most common complaints about Ontrack Moving, LLC
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Ontrack Moving, LLC clients.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
Positive Ontrack Moving, LLC Reviews
Yelp
"Ontrack was excellent. Movers were professional and didn’t damage anything. Will definitely hire again."
Yelp
"Movers were fast and very organized. Totally recommended. Thanks Jerome and Justin!"
"From booking to moving, my experience was good. Movers were friendly, on-time, and all my things made it in one piece!"
Negative Ontrack Moving, LLC Reviews
Yelp
"My experience with OnTrack Moving was not good. Poor communication, movers arrived late, damaged items, and final invoice was much higher than the estimate with hidden fees. Would not recommend."
"Most importantly, they managed to lose a box filled with highly sentimental items. I followed up but they couldn’t find it. Movers also scratched furniture and left dents in my walls."
Yelp
"We ended up paying over $3k more than our estimate. Also, significant damage to our dining table and broken vases. Not happy with the experience for over $11k move."
Neutral Ontrack Moving, LLC Reviews
"Ok but they broke my bookshelf and I feel like moving could have been a little more efficient."
"Just used Ontrack. Good pre-move info but surprise $1000 in material charges. Be careful of extra fees for blankets and shrink wrap."
"Packing is not what I'm used to. Random things from different rooms were thrown into the same box, and specific instructions weren't followed."
Is Ontrack Moving, LLC licensed & insured?
Yes. Ontrack Moving, LLC holds active FMCSA registration under the legal name ONTRACK MOVING LLC. They operate 20 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 02/19/2026 |
| Fleet size | 20 power units | 02/19/2026 |
| FMCSA inspections | 0 total inspections | 02/19/2026 |
When contacting a local moving company for an estimate in California, make sure each has a “T Number” issued by the California Public Utilities Commission (CAPUC). Moving companies with valid T Numbers have met state requirements for insurance, safety, and financial stability and have passed criminal clearance checks conducted by the California Department of Justice. You can verify Ontrack Moving, LLC's active status on the California licensed movers database.
How moveBuddha rated Ontrack Moving, LLC
Ontrack Moving, LLC earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Ontrack Moving, LLC | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Ontrack Moving, LLC
Moving day just got easier with Ontrack Moving, LLC, according to nearly 1,000 reviews analyzed—an impressive 96% of which are positive. Customers repeatedly praise Ontrack for being fast, efficient, and handling belongings with care. The staff earn high marks for professionalism and clear, friendly communication. Movers show up on time, work hard, and often finish jobs ahead of schedule without damaging property or items. Straightforward pricing and organized teams keep stress low for customers. Negative feedback is rare but centers on unexpected extra fees, occasional damage, or missing items—issues some other movers also receive complaints about. A few neutral reviews mention minor damage or less organized packing. Compared to many moving companies, Ontrack outperforms in efficiency, courtesy, and customer service, making them a top pick among Bay Area residents seeking reliable movers who deliver on their promises.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Ontrack Moving, LLC cost?
Ontrack Moving, LLC does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Ontrack Moving, LLC compare to other Hayward movers?
Ontrack Moving, LLC ranks alongside the top full-service movers in Hayward on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Hayward movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
71% | A+ | ||
|
4.5 |
96% | A+ | ||
|
4.5 |
74% | A+ | ||
|
4.52 |
92% | A+ | ||
|
4.58 |
96% | A+ | ||
|
4.52 |
96% | A+ | ||
|
4.52 |
82% | B- | ||
|
4.66 |
87% | A+ | ||
|
4.48 |
83% | A+ | ||
|
4.44 |
77% | B- |
How Ontrack Moving, LLC's ratings compare to other Hayward movers
Ontrack Moving, LLC's Yelp rating (4.9/5) is in line with the average across the 102 movers analyzed in Hayward, which carry an average Yelp rating of 4.4/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Ontrack Moving, LLC | 4.9/5 | -- |
| Hayward movers | 4.4/5 | 102 movers |
| California movers | 4.3/5 | 371 movers |
Final verdict: Ontrack Moving, LLC
Ontrack Moving, LLC earns a 4.5/5 moveBuddha score with 96% positive customer reviews across 994 verified reviews. With 15 years in business and 20 trucks operating across California, Ontrack Moving, LLC is a solid option to consider for California moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Ontrack Moving, LLC
Is Ontrack Moving, LLC a legitimate, licensed mover?
Yes. Ontrack Moving, LLC holds active FMCSA registration. The company operates 20 trucks. You can verify their licensing status on the California state regulator database.
How does Ontrack Moving, LLC's review score compare to other California movers?
Ontrack Moving, LLC earns 96% positive customer reviews across 994 verified customer reviews. Its composite moveBuddha score is 4.5/5.
What services does Ontrack Moving, LLC offer?
Ontrack Moving, LLC is a full-service mover operating in California. The company operates 20 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Ontrack Moving, LLC require a deposit?
Deposit requirements for Ontrack Moving, LLC depend on the type and timing of your move. Most California full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Ontrack Moving, LLC been in business?
Ontrack Moving, LLC has been in business for 15 years, founded in 2011. The company holds active FMCSA registration.
How do I choose the right Hayward moving company?
To pick the best Hayward mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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